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Join to apply for the Account Director (Pharmaceutical) role at Operatic AgencyJoin to apply for the Account Director (Pharmaceutical) role at Operatic AgencyDirect message the job poster from Operatic AgencyTalent Strategist | HRBP | People OperationsCompany OverviewOperatic Agency is not just another creative digital agencywe're a powerhouse of research, strategy, storytelling, and technology that fuels business growth. Named one of Canadas fastest-growing companies five years in a row, we bring brands closer to their audiences with bold ideas and cutting-edge executions.If youre passionate about transforming ideas into impactful narratives, thrive in a dynamic, fast-paced environment, and are eager to make a difference, we want you on our team!About the RoleAn Account Director at Operatic Agency is a leadership role and goes beyond day-to-day execution and strategy, emphasizing strategic growth, mentorship, and a keen interest in the financial health and future expansion of client accounts. The Account Director will report to the Associate Director of Client Service & Strategy, and are responsible for shaping and executing high-level strategic initiatives and fostering client relationships at a senior level.With a focus on guiding the agency's overall direction and ensuring financial success for both clients and the agency, the Account Director plays a pivotal role in driving long-term growth. This position requires a comprehensive understanding of the healthcare industry, exceptional leadership skills, and a commitment to mentoring and developing team members. The ideal candidate is organized, detail-oriented, and passionate about creating a marketing strategy and delivering exceptional results in a dynamic agency environment.What Youll be DoingClient OwnershipResponsible for the overarching management of clients and their respective brandsDemonstrate accountability for their own and others' work, delegating effectively to balance a varied and demanding workloadLead cross-functional teams in their delivery of a host of different initiatives, including (but not limited to) product launches, events (e.g., speaker training, OLAs, consultancy meetings), and initiatives (e.g., chart audits, video shoots)Own the financial health of their client's business, always knowing where they are vs. commercial targetsUnderstand client objectives and contribute to strategic marketing plans that deliver a positive ROI for our clients and agencyHave a clear picture of their clients' margins, profitability and revenue, including what is driving these and what can be done to improveIdentify, develop, and convert new business opportunities with existing and future clientsCollaborate on new business, including developing proposals and pitch presentations, as well as participating in pitchesTechnical ExpertDeeply understands their clients' businesses, industry, competitors, key drivers, environment, etc.Maintain a detailed awareness of relevant market trends affecting their clients and developments in the broader pharmaceutical industryResponsible for onboarding new Accounts Team members onto brands, which includes an overview of marketing and medical informationA deep understanding of CRMs like Veeva, including overseeing the circulation of promotional materials through MLR review.Team DevelopmentResponsible for onboarding new account team members into the agency and briefing them on client accountsProvide leadership, training and mentoring to Account Managers or Account SupervisorsBalance team empowerment with the ability to identify challenges and provide guidance as requiredProcess Implementation & ImprovementManage project timelines, budgets, and deliverables to deliver a positive ROI for clients while maintaining agency profitabilityEnsure implementation of operational systems, which include creating and maintaining notes, contact reports, status reports, project briefs, SOWs and estimates/underpinning, financial tracking and work-back schedulesEnsure all deliverables meet quality standards and client expectations, aligning with the vision, mission and values of the agencyProactively address client concerns to maintain high levels of client satisfaction and retentionWhat Youll Bring to the RoleBachelors degree in Marketing, Communications, Business, or a related field3-5 years of experience as an Account Director or equivalent in a dynamic healthcare/pharmaceutical advertising agency environmentUnderstanding of the Canadian Pharmaceutical Advertising LandscapeSelf-motivation and the ability to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing prioritiesStrong project management skills with the ability to manage multiple client accounts simultaneouslyAbility to work collaboratively in a team environment and independently as neededDemonstrated ability to think strategically and proactively provide innovative solutions to client challengesA drive to develop range by learning new skills that expand your expertiseNice to HaveFamiliarity with navigating Canadian Regulatory Bodies like the PAAB and ASCCertifications in project management or account management (e.g. PMP, AMI)Experience overseeing and managing digital products (i.e. web development)Experience or certifications in email marketingWhy Operatic AgencyChallenging and Meaningful WorkCompetitive Pay and Comprehensive Benefits (Medical Insurance, Dental and Vision Insurance, Life and Disability Insurance, Mental Health Support)Culture of ExcellenceFuture-ThinkingProfessional GrowthCollaborative & Supportive EnvironmentRecognition & RewardDiverse ClienteleOperatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Operatic Agency continuously aims to foster a workplace in which individual differences are recognized, appreciated, and respected.Thank you for your interest in joining Operatic Agency! Only those selected for the next steps will be contacted.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionStrategy/Planning, Customer Service, and MarketingIndustriesAdvertising Services and Marketing ServicesReferrals increase your chances of interviewing at Operatic Agency by 2xGet notified about new Account Director jobs in Hamilton, Ontario, Canada.Americas Sales Director, ISV Embedded SolutionsStaff Product Manager, Consumer Account ManagementRegional Account Manager - Industrial Service and Repair Sales: western GTAIntermediate Account Manager - Personal Insurance - HybridEmbedded IoT / Edge Solutions Sales Representative, Manager and DirectorJOB ID #31188: Administrative Assistant II - Strategic InitiativesJob ID #31214: Administrative Assistant II Waste ManagementJOB ID #31193: Administrative Assistant II - Communicable Disease Control & WellnessWere unlocking community knowledge in a new way. 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