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Get AI-powered advice on this job and more exclusive features.Job DescriptionAbout the RoleAs a Department Manager, youll be the leader supporting and encouraging your whole team. By bringing everyone together, youll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. Youll be aware of your stores strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities*Customer Sales & ProfitYou are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelinesRepresenting yourself and the H&M brand positively during customer interactionsBe aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on themEstablish & analyze sales and budget goals, creating plans to optimize resultsEnsure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customersFollowing up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiativesManage your department in a cost-efficient wayEnsure correct routines in fitting room and checkout, including transaction, returns and exchangesEnsure all admin routines for both people and operations are handled in a correct wayFashion & Trend AwarenessKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etcEnsure your team provides product and fashion knowledge as well as other relevant information during customer interactionsTeam & DevelopmentResponsible for recruitment, onboarding, performance management, upskilling & developing your team in-storeComplete performance evaluations and succession planning to support business & team needsRetain and share your knowledge and skills with your teamCollaboration, planning & teamwork with in-store Visual Merchandiser teamGive & receive feedback with your colleagues to learn, develop & support each otherResponsible for the teams planning & schedulingRegular communication to store colleagues to inform, motivate and inspire daily, weekly meetings, etcEnsure all procedures, routines, and legal requirements in all areas of the store are followedParticipate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial ExecutionSecure a clean and tidy sales floor and back of house including stockroom areasEnsure high fashion quality, visual and commercial product presentation, with good garment careSecure good stock levels and provide input on allocation to Area teamEnsure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology providedUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout storeUpdating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)Responsible for opening & closing of store dailyQualificationsWho You AreTo be a successful and effective Department Manager, youll be a strong leader who enjoys taking responsibility for others.You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.You are achievement-oriented, motivated by performance and competition to be truly customer centric.Why Youll Love Working at H&MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYoull have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where youre encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYoull be able to express your personal style with our employee discount at H&M, & Other Stories, and COSAdditional InformationPay Status: SalaryThis job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the companys discretion.We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question.Inclusion & Diversity:H&M is a part of H&M Group. At H&M Group, were determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.Company Description:At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, youre encouraged to be yourself & more. Youll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesRetailReferrals increase your chances of interviewing at H&M by 2xGet notified about new Department Manager jobs in St. Catharines, Ontario, Canada.St. Catharines, Ontario, Canada 1 month agoSt Catharines, Ontario, Canada 2 weeks agoSt Catharines, Ontario, Canada 2 weeks agoSt. Catharines, Ontario, Canada 1 week agoRetail Store Manager - Niagara Outlet CollectionSt. Catharines, Ontario, Canada 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr