Job Title

***This role is available at either our Edmonton Office or Burnaby Office*** The Service CSR administers all service documentation for the service department. Based on a hybrid schedule (Work from home and in Office) in either our Edmonton or Burnaby office, your aim is to be a reliable customer service representative. Providing top-notch customer service support and a positive attitude are essential. Work efforts must align with the needs of the Service Manager and Service Techs. Be a good steward of the companys service business. **Description of Job Responsibilities:** * Work safely and in alignment with all health & safety regulations. * Be knowledgeable of all aspects of our service business systems; training will be provided. * Handle, direct, and action inbound customer communications. * Create and distribute return authorizations for customer units in need of repair. * Handle the sign-in process for customer units. * Open service quotes for service techs, help with presentation and distribution to the client. * Create and communicate purchase orders to our vendors. * Expedite repairs with our vendors. * Pick parts for service work. * Handle customer inquiries on repair status. * Facilitate parts transactions from the warehouse to the Service Order. * Create shipping paperwork and communicate shipping needs to our warehouse team. * Process credit card transactions. * Convert Service Orders to Service Invoices in our billing system. * Coordinate electrical inspections for sales units. * Attend A/R and A/P activities associated with Service & Rental business. * Support other offices in peak periods and for vacation and sick coverage. * Full participation in annual warehouse inventory and unit fleet counts. * Support to the Rental dept as directed by management. * Other duties as required by Hoskin management. **Requirements and Skills:** * Must have a positive attitude * Excellent verbal and written communication skills in English are required * Must be organized and have good time management skills * Proven ability to analyze and offer problem solving solutions for the customer and team members * Partner with key stakeholders, such as sales, finance, rentals, and shipping, for the growth and ongoing operations of Hoskins Service Departments business. * **Post-secondary education** in Business Administration or related discipline would be **considered an Asset** * Proficient with Microsoft applications, particularly Outlook * Must be self-motivated and able to work independently * Familiar with and able to meet or exceed goals Job Types: Full-time, Permanent Pay: $45,000.00-$50,000.00 per year Additional pay: * Overtime pay Benefits: * Company events * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Tuition reimbursement * Vision care * Work from home Schedule: * Monday to Friday Application question(s): * Describe a time you had to problem solve at work? * Describe a situation where you failed to meet a goal and what steps you took after? * It is considered an asset if you have a Business Administration diploma/degree or a related discipline. Do you have this? Experience: * Customer Fulfilment : 1 year (preferred) * Customer service: 2 years (preferred) Work Location: In person