Job Title

Reports to the Area IT Director (IT DIR) Technology Services and participates as a member of the Regional Technology Services team. Responsibilities : Ensure that user problems are addressed consistent with current Service Level Agreement : Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service) IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service) Deploy and Maintain all Employee Workstation Hardware Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public Meeting Space and Guestrooms Review Anti-virus logs and resolve any issues on Cortex XDR enterprise console for hotels Ensure all Wi-Fi equipment is functional in Public meeting and guestrooms. Maintain all equipment / Software Inventory Complete all PCI initiatives Execute all Hotel driven IT initiatives projects under IT DIR / SM supervision Maintain IDF and MDFs as per ACCOR Standards Assists in maintaining standard guidelines. Ensure monitoring of recovery system daily backups for region Contribute to Technology Services knowledgebase. Looks for opportunities for new technology that may be beneficial to customer. Participate in after-hours on call support(24 / 7) with the regional IT team Participate in all regional aspects of a IT projects as and when required Qualifications : University degree or equivalent experience A Certification Entry level Microsoft certification Understanding of hotel operations an asset. Strong interpersonal skills Self-starter with a strong sense of commitment. Additional Information : Whats in it for you Free Meals : Healthy meals on us every shift. Dry Cleaning : Free dry-cleaning for your work gear. Skill Up : Custom learning programs to boost your talents. Impact : Join our Health & Wellness Sustainability and DEI Committees. Level Up : Unlock new career heights with exciting growth paths. BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks. Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Accommodations : We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence : Our Commitment to Diversity & Inclusion : At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates. Remote Work : Employment Type : Full-time Key Skills Computer Science,Active Directory,Computer information Technology,PowerShell,OS,Windows,Database,SCCM,Linux,SAN,Troubleshoot,Backup,Setup,Technical Support,UNIX Experience : years Vacancy : 1 Create a job alert for this search #J-18808-Ljbffr