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## Job Summary Now, if you were to come on board as a **Customer Service Manager,** wed ask you to do the following for us: - Lead a team to provide optimum customer service and comply with quality standards. - Work with the management team on training, auditing, and creating action plans. - Administer and measure customer service feedback and provide updates to the team. - Manage employee recognition programs. - Provide client with information on trends pertaining to food, beverage, amenities, etc. - Assist with menu samplings and client presentations. - Gather, compile, and present competitor analysis data. - Engage with customers and address concerns in a timely manner. - Compile nutritional, allergen, and intolerance information with aid of systems and resources. - Coordinate menu and marketing needs. - Ensure quality standards are updated, communicated, and maintained in the SOP manual. - **Adhere to Compass and client policies (food safety, physical safety, etc.).** Think you have what it takes to be our **Customer Service Manager**? Were committed to hiring the best talent for the role. Heres how well know you will be successful: - A university degree is required, preferably in marketing, nutrition, or quality control. - 5 years of experience in food service or hospitality management. - Solid experience in a busy customer service environment. - General understanding of healthy food options. - Ability to solve problems with professionalism and flexibility. - Experience working in an office environment. - Sense of urgency, initiative, and attention to detail. - Strong presentation and communications skills (verbal and written). - Proficiency in MS Office (Word, Excel, and PowerPoint).