Job Title

Who we are Since starting with a single family-owned artesian spring in Canada, Flow has grown rapidly. And our commitment to providing naturally alkaline, naturally delicious spring water without the plastic bottle has grown as well. As a Certified B Corporation, Flow meets the highest social and environmental standards. From our 100% recyclable, 68-75% renewable packaging to our minimal use of natural resources, Flow works to provide sustainable hydration and to protect our planet for generations to come. **Quality Assurance Manager :** Job Summary The incumbent will manage the QA team in ensuring that products meet the highest quality standards. The job owner will work closely with internal and external cross-functional teams to drive continuous improvements and ensure that products are delivered on time and within specifications. The ideal candidate has extensive experience in quality assurance management, a strong understanding of industry standards, and leadership skills to guide a team in achieving excellence. Objectives of this role **1. Ensure Product Safety and Compliance:** Guarantee that all beverages meet regulatory standards (e.g., CFIA, FDA, HACCP, BRC, CBWA, ISO 22000) for food safety, hygiene, and labeling to protect consumers and avoid legal issues. **2. Maintain Consistent Product Quality:** Establish and monitor quality systems to ensure every product batch consistently meets specifications. **3. Implement and Improve QA Systems:** Design, document, and continually improve quality assurance policies and SOPs, including traceability, audits, testing protocols, and corrective action procedures. **4. Lead Quality Training and Culture:** Train quality, production and operations teams on quality standards and best practices, fostering a culture of quality and continuous improvement throughout the company. General tasks * Develop and enforce quality standards and procedures * Monitor, analyze, and report key quality metrics to track product performance and identify areas for improvement periodically. * Work closely with production, product development, maintenance, and warehouse teams to ensure that quality standards are integrated into the product lifecycle. * Overseeing the planning and execution of internal and third-party audits, inspections, and tests to evaluate product quality and quality systems. * Liaise with internal and external customers (Co-pack) to drive product and process improvements and increase efficiency * Conduct root cause analysis of non-conformances and implement corrective actions to prevent recurrence. * Provide leadership, training, and development opportunities to QA and Operations staff to enhance team skills and performance and build a result-driven environment. * Oversee and coordinate the daily operations of the QA department, ensuring all activities align with business goals and customer requirements. * Monitor testing progress, defect trends, and product performance, providing status updates to senior management. * Ensure compliance with regulatory standards, industry best practices, and company policies regarding quality assurance processes. * Conduct periodic team performance reviews, offer constructive feedback, and implement continuous improvement initiatives. * Lead and coordinate Food Safety initiatives through the plant HACCP and Food Safety teams. * Other duties as may be required. Required skills and qualifications * A Bachelors degree in Food Science, Microbiology, Quality Management, or a related field. * Minimum of 6 years quality assurance (QA) experience in the food industry. At least the last 2 of those years must be in a QA Manager, QA Lead, or similar role. * Proven experience managing QA teams, including training, performance management, and team development. * In-depth knowledge of quality assurance methodologies, tools, and frameworks. * A background in aseptic (alcoholic and non-alcoholic) beverage packaging. * Familiarity with regulatory requirements such as CRA, FDA, CFIA * Strong analytical and problem-solving abilities with attention to detail and ability to manage multiple priorities simultaneously. * Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. * Must be able to commute to Aurora , ON. this is 100% office role Added Advantage * Relevant certification in Quality Management. * Experience in using statistical analysis and quality control tools. * Co-packing experience **Salary :** starting $80,000 (depends on experience) **Benefits :** Extended medical insurance + 3 weeks vacation Role Backup * Primary: Quality Coordinator, Quality Supervisor * Secondary: Director, Quality Assurance