Job Title

Join to apply for the Service Advisor role at Empire Nissan. 4 months ago Be among the first 25 applicants. Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. Overview: The Service Advisor is the communication hub for service/repair activities, ensuring customer satisfaction and efficient service delivery. The ideal candidate has a high school diploma or GED, automotive training or experience, dealer-level or large facility experience, an unrestricted driver''s license, and a clean driving record. ASE certification is a plus. Must work well in a fast-paced team environment, have a positive attitude, professional appearance, excellent communication skills, and a commitment to world-class customer service. We offer competitive pay and benefits including Health, Dental, Vision, Life, 401K, Wellness Program, community involvement, and paid vacations and holidays. Responsibilities include maintaining high CSI scores, assisting customers, scheduling service, making repair recommendations, ensuring documentation compliance, adhering to safety policies, attending training, educating staff, problem-solving, learning product updates, setting personal goals, following company policies, demonstrating company values, maintaining product knowledge and safety, showing patience and energy, and performing other duties as assigned. Qualifications include 1-2 years of auto dealership experience, Nissan experience a plus, CSI scores from previous employers, automotive mechanical/electrical knowledge, ADP/CDK experience a plus, friendly demeanor, excellent communication and problem-solving skills, a clean California driver''s license, ability to drive both automatic and standard vehicles, computer skills, willingness to learn, and bilingual ability a plus. Seniority level Entry level Employment type Full-time Job function Accounting/Auditing and Finance Industries Accounting This job is active and available. #J-18808-Ljbffr