Job Title

Customer Service Representative Opportunity The role of a Customer Service Representative is pivotal in delivering exceptional service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about services offered. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. This is an opportunity to work independently and collaboratively as part of a dynamic team. Outstanding telephonic communication abilities are required, enabling the clear and articulate explanation of complex concepts to our diverse member base. Superior problem-solving capabilities and organizational acumen are necessary to address challenges effectively. Earn $24 per hour Work a minimum of 15 hours per week, with flexibility to work more hours if desired Create your own flexible work schedule across various time slots Gain in-demand experience in healthcare and tech, building your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling Required Skills and Qualifications: Exceptional empathy and ability to engage with members and patients Exemplary organizational skills and ability to manage multiple priorities Adept at adapting to new processes and thriving in a fast-paced work environment Bilingual English and French (required)