Job Title

Job Title: Bilingual Customer Support Specialist The Tier 1 Patient and Member Support Representative plays a critical role in delivering exceptional customer service to patients and members within a dynamic call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. This representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team is essential for success. Outstanding telephonic communication abilities are required, enabling the clear and articulate explanation of complex concepts to our diverse member base. Superior problem-solving capabilities and organizational acumen are necessary to address challenges effectively. Key Responsibilities: Manage inbound calls, emails, and chats to address inquiries and resolve issues Coordinate queues and provide information about Teladoc Health services Ensure high customer satisfaction by addressing concerns professionally and efficiently Occasionally handle crisis situations Work collaboratively as part of a dynamic team Requirements: Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment A keen ability to adapt to new processes and thrive in a fast-paced work environment Bi-lingual English and French, is a requirement Benefits: Earn $24 CAD per hour Minimum commitment of only 15 hours per week, you can work more hours if you want to Make your own flexible work schedule anytime: Monday to Friday:5:00AM-9:00AM EST Thursday and Friday: 8:00PM-12:00AM EST Saturday and Sunday: 5:00AM-1030AM EST Why Choose Us? We offer a dynamic work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact on our members lives. Join us in shaping the future of healthcare and technology!