Job Title

The Tier 1 Patient and Member Support Representative plays a vital role in delivering exceptional customer service to patients and members within a fast-paced call center environment. This position involves efficiently managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and promptly, while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team is essential for success in this role. Outstanding telephonic communication abilities are necessary for the clear and articulate explanation of complex concepts to our diverse member base. Superior problem-solving capabilities and organizational acumen are required to address challenges effectively. BENEFITS