Job Title

Job Title The Patient and Member Support Representative plays a pivotal role in delivering exceptional customer experiences to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team is crucial for success. Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to a diverse member base are essential. Superior problem-solving capabilities and organizational acumen are necessary to address challenges effectively. Benefits include earning $24 CAD per hour, a minimum commitment of 15 hours per week, and the ability to create a flexible work schedule anytime. Gain experience in healthcare and tech, build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling. Exceptional empathy actively engaging with members & patients demonstrating a genuine understanding of their needs. Exemplary organizational skills adept at managing multiple competing priorities in a high-paced environment. A keen ability to adapt to new processes and thrive in a fast-paced work environment. Bilingual English and French is required. By joining our organization, you will have the opportunity to develop your skills, advance your career, and make a meaningful contribution to our team.