Job Title: Bilingual Customer Service ''> The Tier 1 Patient and Member Support Representative plays a pivotal role in delivering exceptional customer service to patients and members within a call center environment. This position involves effectively managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about our services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. This role requires the ability to work both independently and collaboratively as part of a dynamic team. Key Responsibilities:
Job Title
Bilingual Engagement Specialist