Job Title

The Tier 1 Patient and Member Support Representative plays a critical role in delivering exceptional customer service to patients and members within a dynamic call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. This role requires the ability to work both independently and collaboratively as part of a dynamic team. Key qualities include outstanding telephonic communication abilities, enabling clear and articulate explanations of complex concepts to diverse member bases. Superior problem-solving capabilities and organizational acumen are essential for addressing challenges effectively. Benefits Earn $24 CAD per hour Minimum commitment of only 15 hours per week Make your own flexible work schedule anytime: Monday to Friday: 5:00AM-9:00AM EST Thursday and Friday: 8:00PM-12:00AM EST Saturday and Sunday: 5:00AM-10:30AM EST Gain in-demand experience in healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling