Job Title

Job Title: Customer Service Liaison About the Role: The Customer Service Liaison plays a pivotal role in delivering exceptional customer experiences within a call center environment. This position entails managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. Key Responsibilities: Manage inbound calls, emails, and chats to address customer inquiries and resolve issues. Coordinate queues and prioritize tasks to ensure efficient service delivery. Provide accurate and timely information about services to customers. Ensure high customer satisfaction through professional and efficient communication. Requirements: Excellent customer service skills with ability to handle diverse customer needs. Strong communication and interpersonal skills with ability to work effectively in a team environment. Ability to multitask and prioritize tasks to meet deadlines. Basic computer skills with knowledge of software applications. Benefits: Competitive salary and benefits package. Ongoing training and development opportunities. Collaborative and dynamic work environment. What We Offer: We offer a supportive and inclusive work environment that values diversity and promotes career growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.