Job Title

Kenvue is currently recruiting for a:Analyste des services logistiques (Bilingue franais/anglais)What we doAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, were the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSONS and BAND-AID that you already know and love. Science is our passion; care is our talent.Who We AreOur global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our futureand yours. For more information, click here.Role reports to: Director Consumer Deliver Supply ChainLocation: North America, Canada, Ontario, MarkhamWork Location: HybridWhat you will doKenvue recherche actuellement un(e) :Analyste des services logistiques (Bilingue franais/anglais) Ce poste est bas Markham, Ontario, avec un mode de travail hybride (maison/bureau).Ce que nous faisonsChez Kenvue, nous activons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur un hritage de plus d'un sicle, nos marques emblmatiques que vous connaissez et apprciez, dont NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSONS et BAND-AID, sont ancres dans la science. La science est notre passion, et les soins, notre talent.Qui nous sommesNotre quipe lchelle mondiale est forme de 22 000 collaborateurs brillants, aux profils diversifis, passionns par la connaissance et linnovation, et qui sengagent fournir nos clients les meilleurs produits possibles. Grce leur expertise et leur empathie, nos employs ont le pouvoir d'influencer la vie de millions de personnes chaque jour. Nous plaons lhumain au cur de nos priorits, prenons soin des autres avec passion, gagnons la confiance grce la science et agissons avec courage et de formidables opportunits vous attendent chez nous! Joignez-nous nous pour faonner notre avenir et le vtre. Pour plus dinformation, cliquez ici.Responsabilits clsFournir une assistance analytique en matire de service la clientle, avec un accent particulier sur les mesures cls du niveau de service.Prparer, surveiller et partager les rapports de performance des clients, analyser les carts et recommander des actions correctives.Collaborer avec des partenaires multifonctionnels pour identifier les causes premires des problmes et mettre en uvre des plans correctifs.Soutenir lquipe de service client dans la mise jour des KPI, tableaux de bord, donnes de rfrence et processus damlioration continue.Contribuer aux projets visant optimiser les processus de la chane dapprovisionnement et amliorer lexprience client.Maintenir une communication rgulire avec les partenaires internes et externes pour s'assurer de la comprhension et du respect des niveaux de service attendus.Ce que nous recherchonsQualifications requisesDiplme universitaire, de prfrence en chane d'approvisionnement, affaires, ingnierie ou domaine connexe.Minimum de 2 ans d'exprience dans un rle analytique ou en service client/logistique.Matrise des outils Microsoft Excel, PowerPoint et Power BI.Excellentes comptences analytiques et en rsolution de problmes.Bonne capacit communiquer avec des intervenants varis (internes et externes).Excellente organisation et capacit travailler dans un environnement en volution rapide.Qualifications souhaitesExprience dans un environnement de biens de consommation (FMCG).Connaissance dun systme ERP (SAP de prfrence).Capacit dmontre conduire des amliorations de processus.Bilinguisme franais/anglais est un atout.Vos avantages et conditionsRgime davantages sociaux concurrentielCongs dentreprise et vacances pays, jours de bnvolat, heures allges les vendredis dt, et beaucoup plus!Occasions dapprentissage et de perfectionnementGroupes-ressources employsKenvue tire fiert de son statut d'employeur quitable. Tous les candidats qualifis seront pris en considration pour un emploi en fonction de leur mrite, sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identit de genre, d'ge, d'origine nationale ou de statut de vtran protg, et ne seront pas discrimins en raison d'un handicap.Kenvue is currently recruiting for:Customer Logistics Representative (Bilingual)This position reports into the Customer Service Team Lead and is based in Markham, Ontario.What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, were the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSONS and BAND-AID that you already know and love. Science is our passion; care is our talent.Who we areOur global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our futureand yours. For more information, click here.Department: Customer ServiceLocation: Markham, CanadaReports to: Manager, Customer ServiceTravel: Up to 10%What you will doThe Customer Logistics Representative (bilingual) will be responsible for managing an end-to-end (E2E) retail customer portfoliofrom order receipt through to deduction resolution. The role will work closely with internal and external partners to identify opportunities that deliver joint value and enhance the customer experience. This individual will bring a strong continuous improvement mindset and use data-driven insights to streamline operations and drive customer satisfaction.Key ResponsibilitiesOwn the daily customer management process from order receipt to deduction resolution, collaborating with Distribution, Transportation, and Customer Development teams.Identify and eliminate recurring process inefficiencies to increase order accuracy and product availability, contributing to OTIF-D (On-Time In-Full at Delivery) performance.Utilize tools such as SAP, High Radius, Tableau, Power BI, and other Kenvue systems to uncover insights and drive operational improvements.Foster strong customer relationships through proactive, timely, and solution-oriented communication.Partner with cross-functional teams including Transportation, Distribution, Ecosystems, Supply Chain, and Customer Development to minimize non-compliance deductions and support cash flow objectives.What we are looking forEducationA university degree in a relevant field is required.Required Skills & ExperienceStrong written and verbal communication skills.Bilingual (French & English, written and verbal).Collaborative team player who builds strong business relationships.High attention to detail, sense of urgency, and action-oriented mindset.Curious and passionate about continuous improvement.Business-savvy with experience delivering results.Strong analytical skills and ability to implement scalable solutions.PreferredRelevant work experience is an asset; strong new graduates will also be considered.Experience with SAP ONES4, High Radius, Excel, EDI, Power BI, or Tableau is advantageous.Understanding of supply chain principles is a plus.Whats in it for youCompetitive Benefit Package*Paid Company Holidays, Paid Vacation, Volunteer Time & More!Learning & Development OpportunitiesKenvuer Impact Networks*This list could vary based on location/region.*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.