Job Title

Enercare Inc. is one of Canadas largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (Brookfield), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.About the RoleWere seeking a data-driven and customer-obsessed Customer Churn and Retention Analyst to uncover the behaviors, pain points, and opportunities that drive customer loyalty. This role is key to understanding why customers stay, why they leave, and how we can proactively influence their journey. If you love interpreting signals, spotting trends, and building actionable strategies, youll thrive at Enercare.Key ResponsibilitiesAnalyze customer behavior, lifecycle data, and churn trends across key segmentsDevelop predictive models and insights to identify at-risk customersDesign and track retention campaigns alongside Marketing and Product teamsCreate dashboards and reports to monitor retention KPIs and churn triggersCollaborate cross-functionally to recommend solutions for improving customer stickinessTest and measure the impact of interventions on churn reductionPresent findings and strategic recommendations to leadershipWhat You BringBachelors degree in Statistics, Data Science, Marketing, Economics, or related field3+ years of experience in customer analytics, preferably in a subscription or SaaS environmentStrong proficiency with SQL, Excel, and data visualization tools (Power BI)Experience in building and validating predictive modelsAnalytical storytelling skillscan translate complex findings into clear actionsComfort with ambiguity and a knack for digging beneath surface-level metricsEnercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercares recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicants accessibility needs due to disability and are available upon request.