Job Title

Who we areAmir Group of Companies is one of Canadas leading and most trusted independent processors and distributors of halal meats. As a Canadian-Muslim-owned company, we are committed to producing high-quality halal food, supplying customers across the GTA and Canada. With a workforce of over 450 employees, we serve nine provinces and more than 300 clients, processing over 12 million kilograms of chicken annually.Position SummaryReporting to the Supervisor/Manager, the Customer Service Representative is responsible for managing customer interactions, order processing, and internal coordination to ensure a seamless customer experience and efficient operations. This role involves handling inbound customer communications, processing orders, generating shipping documents, and maintaining accurate records in Business Central and the CRM system. The position requires close collaboration with cross-functional teams, including Logistics, Purchasing, and Accounting, to meet customer expectations. The representative also supports sales activities by qualifying leads, creating quotes, and nurturing customer relationships to drive business growth. Strong communication, organizational, and multitasking skills are essential for success in this role.Job DescriptionReceiving orders from customers via phone, email, or other means.Obtaining customers details and billing information and entering the information correctly.Informing customers about prices, shipping dates, and anticipated delays.Entering invoices in Business Central and preparing shipping documents.Forwarding information to the correct departments for delivery of the order.Greet incoming customers and book appointments.Managing inbound requests through calls or emails from accounts related to leads and opportunities or quotes for new business.Registering leads, qualifying and distributing them.Nurturing high value leads and high potential but dormant customers, either by phone or email.Managing selected opportunities, creating quotes or performing follow-up activities as needed.Actively drive revenue by engaging in planned and agreed to sales and service activities.Supporting our Field Sales Representatives by qualifying prospects, making calls and setting up appointments or conducting necessary research.Manage all business-related activities using the customer relationship management (CRM) system.Assess customers needs and resources and recommend the appropriate product based on their specifications.Take customer orders and enter them into the system.Handle customer complaints or inquires as required, escalating to the appropriate individual when needed.Maintain contacts and relations with major accounts.Liaise with various departments including Logistics, Purchasing and Accounting to ensure customers needs are met in a timely manner.Occasionally required to work with, support, and liaise with other Amirs locations.Other duties as assigned.QualificationsPost-secondary education in Business Administration, Customer Service, or a related field; diploma or degree preferred13 years of experience in a customer service, inside sales, or order processing role (experience in manufacturing or distribution is an asset)Proficiency in Microsoft Office Suite (Excel, Word, Outlook)Experience using ERP systems (e.g., Business Central/Navision) and CRM toolsStrong written and verbal communication skillsExcellent organizational skills with attention to detail and accuracyAbility to multitask, prioritize, and work independently in a fast-paced environmentStrong problem-solving skills and a customer-focused mindsetAbility to collaborate with cross-functional teams, including Logistics, Sales, and AccountingComfortable handling high volumes of communication (phone and email)What you will get in returnCompetitive salary and group health benefitsBe part of a team with high growth potentialBe part of a team that recently became one Canadas Best Managed Companies!