**The Opportunity:** The City of Red Deer is currently recruiting to fill the casual positions of Customer Service Representative 1for our various facilities. The Customer Service Representative 1 provides quality customer service to ensure customers transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained. **As our preferred candidate, you will have:** * Completion of Grade 12 or equivalent. * Two (2) years of customer service experience with regular cash handling in a busy environment. * Personify The Citys Values and RISE Principles (Respect, Integrity, Service and Excellence). * Proficiency for computer-based systems and software (i.e. point of sale (POS) system, recreation booking software, MS Office (Word, Excel, PowerPoint, Outlook, and Publisher)) * Ability to work irregular hours that meet the needs of the business is required; flexible and/or consistent scheduling may be available. * Exceptional Customer Service skills and possess the skills to thrive within a team environment * Ability to handle difficult situations and customers * Effectively manage and prioritize a high volume of tasks within a busy environment. * Demonstrated high level of verbal, written and listening skills * Must be able to stand for long periods. Must be able to lift 25 pounds regularly. * Current Intermediate First Aid Certification **Affiliation:** Canadian Union of Public Employees, Local 417 **Remuneration:** $26.79 to $28.37 per hour. **Hours of Work:** Hours of work as scheduled with no minimum guarantee. Availability required for early morning, daytime, evening and weekend shifts based on facility requirements. **Additional Information:** More than one position will be filled from this posting. *We thank you for your application. Only those selected for an interview will be contacted.*
Job Title
Customer Service Representative 1