Job Title

Operations ManagerOur client, a well-established trailer rental company, is currently seeking an Operations Manager to join their team. This is a full-time, on-site position based in South/West Etobicoke.Responsibilities:Lead the day-to-day operations of the team with a strong focus on quality, efficiency, and customer satisfaction.Act quickly and decisively to troubleshoot operational issues and customer concerns, ensuring timely resolutions.Provide necessary leadership and guidance to the team to ensure safe and successful daily operations are executed Carry out the mission, vision, and values of the company as they pertain to the operation Serve as primary contact for all customer-related issues related to equipment quality, client service with team members, accidents, mishaps onsite, and necessary repairs. Work successfully with cross-functional partners within the business, notably Sales, Maintenance and ConstructionCreate and successfully adhere to annual budgets in cohesion with company goals Accountable for key performance indicators assigned to the Operations Department; reporting directly to the President Manage day-to-day logistics for fleet movementManage the delivery and pick-up of trailers for special events.Coordinate the pick-up and drop-off of all fleet units for maintenance, repairs, and operational needs.Move and manage units between different lots and company locations, ensuring accurate tracking and condition oversight.Supervise and coordinate activities of service technicians, cleaners, and admin staff.Monitor and optimize team performance, workload distribution, and work schedules.Participate in leadership and cross-functional meetings to support company-wide initiatives.Proactively address service issues and resolve customer concerns with urgency and professionalism.Coach, mentor, and support technicians to meet service standards and follow best practices.Champion continuous improvement across service processes, safety protocols, and team collaboration.Support employee development through certifications, regular coaching, and growth planning.Foster a safety-first culture through personal accountability and effective team communication.Collaborate interdepartmentally to ensure efficient coordination of fleet servicing and client needs.Oversee preventive maintenance planning and ensure all regulatory and compliance requirements are met.Partner with HR to recruit, hire, and onboard new team staff.Participate in employee evaluations, job description reviews, and performance improvement discussions.Contribute to the implementation of training programs and individual development plans.Skill and Qualifications:High school diploma or equivalent is requiredValid Ontario Drivers License with a clean driving record.Minimum 8 years of operations experience, with at least 3 years in a management role.Proven leadership and team management experience.Excellent problem-solving and decision-making skills.Demonstrated ability to manage change and lead continuous improvement initiatives.Familiarity with fleet maintenance operations; RV or HVAC experience is a strong asset.Comfortable working with basic hand tools, power tools, and electrical equipment.Demonstrated leadership capabilities, with a focus on team development and employee engagement.Strong interpersonal and communication skills able to lead, support, and motivate diverse teams.Proficient with Microsoft Office applications (Teams, Outlook, Word, Excel).Customer-focused mindset with a high attention to detail.