Job Title

Assistant Restaurant Manager (Lounge Operations) Air Canada Richmond, British Columbia, Canada (YVR)Overview:The Air Canada Signature Suite is where travel dreams begin or finish before heading back home for our guests. We are passionate about delivering exceptional experiences to our guests and foster a vibrant workplace culture for our international team.This is an exciting opportunity for a highly organized and experienced individual to manage daily operations at YVR and to ensure a smooth day-to-day function. Reporting to the General Manager, this role combines high-level operational management that requires the successful candidate to thrive in a fast-paced environment with the ability to lead and nurture teams, communicate effectively with a cross section of departments and personalities and have a desire for the overall success of the Signature Suite.Key Areas of Duties and Responsibility:Supervise day-to-day operations, ensuring smooth operations of all areas and a commitment of maintaining high standards expected by the Signature Suite passengers.Help deliver superior customer service by creating memorable dining and best in class guest experiences through effective management and training of the service teamActively engages with guests to ensure a premium level of service and guest satisfactionMonitors and ensures high food and beverage quality in presentation and production for all offeringsMonitors and ensures the safe service of all alcoholic beverages and high sanitation standardsActively participates in the mentorship and support of all team members on a daily basisBe an inspirational, committed and responsible member of the ACSS Management TeamManage and liaise with other members of the management team to ensure a high level of services is provided to our guests.Ensure SOPs and service standards are fully met by all staff.Take initiative to identify areas for improvement and participate in continual improvement activities.A focus on ongoing training and development of the staff to Air Canada Signature Suite standardsQualities & RequirementsThe successful applicant will be flexible, decisive, reliable, and creative while having the ability and willingness to work flexible hours including weekends, holidays, and late eveningsApplicants must have valid work authorization to be considered for this position.5+ years of experience supervising a premium food and beverage operation is requiredCritical thinker, solution-based individual experienced in creating business/customer relation structuresAn inspiring leader with strong leadership and people skills with the ability to elevate a team to achieve its highest potential and then take it to the next levelSkilled at developing and creating dining experiences, menus and beverage lists that drive guest satisfaction and loyaltyHigh level of attention to detailProficiency in Microsoft office and good communication skills, including verbal and writing skillsHigh sense of responsibility, ownership and initiativeA solution provider committed to a vision of service that will provide an ultimate guest experienceAbility to handle conflicting deadlines and prioritizeAs we are a travel-based business, it is essential to have the flexibility to work evenings, weekends and holidaysBenefits:Dental careDiscounted or free foodExtended health careLife insuranceOn-site parkingPaid time offStore discountVision careAbility to commute/relocate:Richmond, BC V7B 1W2: reliably commute or plan to relocate before starting work (preferred)