Job Title

Salary: 100k plus benefitsOn site: 5 days, Vaughan LocationIndustry: HVACPosition: Management and will have direct reports to manageKey Responsibilities:1. Financing & Documentation OversightManage and verify all financing paperwork related to HVAC sales and installations.Ensure bill of sale, loan agreements, and customer identification documents are properly matched, accurate, and compliant.Audit application packages for completeness and flag any inconsistencies.2. Workflow & Customer Process CoordinationOversee the admin steps between sale closure and installation, ensuring timely follow-up and documentation.Monitor and manage Certificate of Completion (COC) process, ensuring accurate completion and proper upload for each job.Coordinate with service coordinators and installers to confirm all documentation is collected pre- and post-installation.3. TPV and Warranty ManagementEnsure Third-Party Verifications (TPV) are scheduled, completed, and documented in a timely manner.Register all equipment warranties with suppliers/manufacturers upon install completion.Manage and submit warranty claims, including coordinating with service teams and suppliers on necessary paperwork.4. Compliance & Record KeepingMaintain organized and accurate records of all customer documents, agreements, COCs, and installation data.Ensure files are securely stored and accessible for audit or review.Track deadlines for warranty registrations and TPV follow-ups to ensure compliance with internal standards and vendor guidelines.5. Team Support & LeadershipSupport and lead the service coordination team from an administrative capacity.Create workflows and SOPs for document control and warranty management.Provide training and quality assurance to ensure administrative consistency across the team.Required Skills and Experience:3+ years in administrative or coordination roles (HVAC or service industry preferred)Knowledge of HVAC systems, sales processes, and service documentationStrong understanding of financing documents and regulatory complianceExperience with CRM systems, document management, and warranty portalsExceptional attention to detail and time managementEffective communicator with team leadership abilitiesGreat company culture and looking for the right fit and for someone to come in a roll up their sleeves!