Job Title

This job is with TELUS Digital, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description and Requirements About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company''''s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world''''s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com Position Overview This role is part of the Finance Data and Systems Team within the Finance Department. This role is responsible for identifying, assessing, and leading various process and technology improvement initiatives with a focus on business process continuous improvement. This role will work closely with Finance and cross-functional teams from global business units and IT to execute finance transformation projects. The ideal candidate will be a critical thinker capable of translating business requirements into best practice business processes that align with the Finance function''''s strategic transformation vision. The ideal candidate will be comfortable with ambiguity and change, embracing the opportunities and challenges presented by a dynamic environment. Responsibilities: Design, clearly communicate, and implement simple solutions and process improvements for complex business problems. Drive in-depth analysis and elaboration on Business requirements for business requested changes, implementation activities, and evolution of our solutions. Starting with often only a vague outline of a business problem, drive analysis and requirements elaboration, working with internal stakeholders, and many different external stakeholders, including global Finance, Sales, Product & Marketing, Operations, HR and IT departments Work in agile design and development processes to build agile user stories with detailed acceptance criteria Actively lead, participate and coach in agile ceremonies on all projects meetings, Participate and frequently lead meetings and elaboration sessions with a view to solving customer pain points Develop and produce documentation material to support client initiatives or implementations Successfully liaise within the team and clients, impacted business units, external partners, and/or vendors (where appropriate) on cross-functional initiatives to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications Define, recommend and build opportunities for operational or efficiency improvements to enhance current processes Scope of work: Transforming business needs into high-quality billing processes Managing the impact of changes to the billing lifecycle for the services & products Onboarding contracts, offboarding, stop-sell facilitation Partnering with the Taxation team to resolve questions pertaining to billing Ensuring correct billing setup for metered usage for various services to reflect service utilization properly Design and document mediation workflows and requirements to support the implementation of automated mediation Enabling billing for products (onboarding, billing set up & enablement) Interpreting customer contract language to set up billing Transformation and continuous improvement of billing processes Revenue assurance support (process mapping, facilitation, coordination) First point of contact for internal billing inquiries across the value chain Initiating billing in line with product/service readiness by client Collaborating with the PMO, Billing, Finance, Product management, Operations, and Systems Applications teams to resolve billing process issues Revising/Updating/Creating Documentation as necessary Ability to perform process flow mapping Customer-dedicated billing support (data analysis and interpretation) Audit compliance & continuous audit support What you bring: 3+ years of expertise in a Business Analyst or a comparable analytical type of business role 1+ years in Finance, Product Development, Operations Strong written and verbal communication skills Strong customer focus Proven ability to facilitate the collection of requirements and documentation of business processes from a broad set of stakeholders Capable, curious, and willing learner who proactively researches solutions to business challenges Ability to develop documentation and presentations using logical reasoning and structuring Highly developed personal planning and organizational skills Ability to adapt quickly to change and work in a fast-paced environment while adhering to client commitments Strong analytical problem identification and problem-solving skills Ability to structure agile epics, including planning and writing complex user stories with detailed acceptance criteria. Solid quantitative and analytical skills complemented by the ability to understand the business context Excellent critical and conceptual thinking Excellent problem-solving and decision-making skills with the ability to base decisions on sound business acumen and data Enthusiasm! Being a self-starter with the willingness to take on new responsibilities and challenges Excellent organizational skills, accuracy, and attention to detail Strong interpersonal skills and the ability to work both independently and on cross-functional teams in a pressured environment Exposure to the project management lifecycle Great-to-Haves: 3 to 5 years of experience in Business Analysis & project management Competency in Google Suite Salesforce, Zuora Billing, Zuora Revenue, Certinia, DigitalRoute, Workday or SAP experience an asset International Institute of Business Analysis (IIBA) certification an asset Workshop and facilitation training Technical writing, Training material documentation Familiarity with BI analytics tools (Data Google Studio, Looker, BigQuery, SiSense, Tableau, Alteryx, SAS, etc.) Process Mapping and Journey Mapping experience an asset Great to have certifications: CSPO certification an asset Scrum Master Certification an asset IBA-AAC (Agile Analysis Certification): Focuses on applying agile principles in business analysis an asset CCBA (Certification of Capability in Business Analysis): Aimed at professionals with two to three years of business analysis experience, demonstrating foundational skills. Process Mapping Specialist: An online certification focusing on process mapping skills, including the use of BPMN notation and techniques IBA-CBDA (Business Data Analytics Certification): Recognizes expertise in data analysis related to business analytics initiatives CBAP (Certified Business Analysis Professional): The highest competency-based certification from IIBA, demonstrating mastery of business analysis and leadership. It requires extensive experience and passing the exam and asset Six Sigma experience an asset Location: Canada-Remote TELUS Values: TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: We passionately put our customers and communities first We embrace change and innovate courageously We grow together through spirited teamwork At TELUS Digital we are committed to diversity and equitable access to employment opportunities based on ability. propos de TELUS Digital TELUS Digital (NYSE : TIXT) se concentre sur la valeur de la connexion humaine pour concevoir, construire et livrer des expriences client high-tech et personnalises alimentes par des solutions numriques de nouvelle gnration. Avec prs de 75 000 membres d''''quipe et des centres de livraison dans 30 pays en Afrique, en Asie, en Amrique du Nord et Centrale, et en Europe, TELUS Digital favorise l''''innovation de l''''exprience client grce l''''activation numrique, au travail d''''quipe dynamique, la pense agile et une culture bienveillante qui place les clients en premier. Les solutions de l''''entreprise couvrent l''''exprience client, la modration de contenu, la transformation numrique, le cycle de vie informatique, le conseil et la consultation numrique, la gestion des risques et le support back-office. Alimentant toute tape de croissance d''''entreprise, TELUS Digital s''''associe avec certaines des marques les plus disruptives au monde provenant des secteurs technologiques en croissance rapide, des services financiers et fintech, des jeux, du voyage et de l''''htellerie, de la sant et des industries TIC. L''''entreprise sert des clients dans plus de 50 langues. En savoir plus sur : telusdigital.com Description du Poste: Ce poste fait partie de l''''quipe Finance Data et Systmes au sein du dpartement Finance. Analyse d''''affairesII est responsable d''''identifier, d''''valuer et de diriger diverses initiatives d''''amlioration des processus et de la technologie en mettant l''''accent sur l''''amlioration continue des processus mtier. Ce poste travaillera troitement avec les quipes Finance et interfonctionnelles des units commerciales mondiales et de l''''IT pour excuter des projets de transformation financire. Le candidat idal sera un penseur critique capable de traduire les exigences mtier en processus mtier de meilleures pratiques qui s''''alignent avec la vision de transformation stratgique de la fonction Finance. Le candidat idal sera l''''aise avec l''''ambigut et le changement, embrassant les opportunits et dfis prsents par un environnement dynamique. Responsabilits: Concevoir, communiquer clairement et implmenter des solutions simples et des amliorations de processus pour des problmes mtier complexes Conduire une analyse approfondie et l''''laboration des exigences mtier pour les changements demands par l''''entreprise, les activits d''''implmentation et l''''volution de nos solutions En partant souvent d''''un simple aperu vague d''''un problme mtier, conduire l''''analyse et l''''laboration des exigences, en travaillant avec les parties prenantes internes et de nombreuses parties prenantes externes diffrentes, incluant les dpartements Finance mondial, Ventes, Produit et Marketing, Oprations, RH et IT Travailler dans des processus de conception et dveloppement agiles pour construire des user stories agiles avec des critres d''''acceptation dtaills Diriger activement, participer et encadrer dans les crmonies agiles sur toutes les runions de projets Participer et souvent diriger des runions et sessions d''''laboration dans le but de rsoudre les points de douleur des clients Dvelopper et produire du matriel documentaire pour soutenir les initiatives clients ou les implmentations Russir faire la liaison au sein de l''''quipe et avec les clients, les units commerciales impactes, les partenaires externes et/ou fournisseurs (le cas chant) sur les initiatives interfonctionnelles pour atteindre les livrables et influencer la prise de dcision pour maximiser les efficacits oprationnelles avec des implications en aval minimales Dfinir, recommander et construire des opportunits d''''amliorations oprationnelles ou d''''efficacit pour amliorer les processus actuels Porte du travail: Transformer les besoins mtier en processus de facturation de haute qualit Grer l''''impact des changements sur le cycle de vie de facturation pour les services et produits Intgration de contrats, dpart, facilitation d''''arrt de vente Partenariat avec l''''quipe Taxation pour rsoudre les questions relatives la facturation Assurer la configuration correcte de facturation pour l''''utilisation mesure de divers services pour reflter correctement l''''utilisation des services Concevoir et documenter les flux de travail de mdiation et les exigences pour soutenir l''''implmentation de la mdiation automatise Permettre la facturation pour les produits (intgration, configuration de facturation et activation) Interprter le langage des contrats clients pour configurer la facturation Transformation et amlioration continue des processus de facturation Support d''''assurance revenus (cartographie des processus, facilitation, coordination) Premier point de contact pour les demandes de facturation internes travers la chane de valeur Initier la facturation en ligne avec la prparation produit/service par client Collaborer avec les quipes PMO, Facturation, Finance, Gestion de produit, Oprations et Applications Systmes pour rsoudre les problmes de processus de facturation Rviser/Mettre jour/Crer la Documentation selon les besoins Capacit effectuer la cartographie des flux de processus Support de facturation ddi client (analyse et interprtation des donnes) Conformit d''''audit et support d''''audit continu Ce que vous apportez: 3+ annes d''''expertise dans un rle d''''Analyste d''''Affaires ou un type de rle mtier analytique comparable 1+ anne en Finance, Dveloppement de Produit, Oprations Solides comptences de communication crite et verbale Fort focus client Capacit prouve faciliter la collecte d''''exigences et la documentation des processus mtier auprs d''''un large ensemble de parties prenantes Apprenant capable, curieux et volontaire qui recherche proactivement des solutions aux dfis mtier Capacit dvelopper de la documentation et des prsentations en utilisant un raisonnement logique et une structuration Comptences personnelles de planification et d''''organisation hautement dveloppes Capacit s''''adapter rapidement au changement et travailler dans un environnement rapide tout en respectant les engagements clients Solides comptences analytiques d''''identification et de rsolution de problmes Capacit structurer des pics agiles, incluant la planification et l''''criture de user stories complexes avec des critres d''''acceptation dtaills Solides comptences quantitatives et analytiques compltes par la capacit comprendre le contexte mtier Excellente pense critique et conceptuelle Excellentes comptences de rsolution de problmes et de prise de dcision avec la capacit de baser les dcisions sur un solide sens des affaires et des donnes Enthousiasme ! tre un auto-dmarreur avec la volont de prendre de nouvelles responsabilits et dfis Excellentes comptences organisationnelles, prcision et attention aux dtails Solides comptences interpersonnelles et capacit travailler de manire indpendante et en quipes interfonctionnelles dans un environnement sous pression Exposition au cycle de vie de gestion de projet Atouts: 3 5 annes d''''exprience en Analyse d''''Affaires et gestion de projet Comptence en Google Suite Exprience Salesforce, Zuora Billing, Zuora Revenue, Certinia, DigitalRoute, Workday ou SAP un atout Certification International Institute of Business Analysis (IIBA)est un atout Formation en animation d''''ateliers et facilitation Rdaction technique Documentation de matriel de formation Familiarit avec les outils d''''analyse BI (Data Google Studio, Looker, BigQuery, SiSense, Tableau, Alteryx, SAS, etc.) Exprience en cartographie de processus et cartographie de parcours un atout Certifications souhaitables: Certification CSPO un atout Certification Scrum Master un atout IBA-AAC (Certification d''''Analyse Agile) : Se concentre sur l''''application des principes agiles en analyse d''''affaires un atout CCBA (Certification de Capacit en Analyse d''''Affaires) : Destine aux professionnels avec deux trois annes d''''exprience en analyse d''''affaires, dmontrant des comptences fondamentales Spcialiste en Cartographie de Processus : Une certification en ligne se concentrant sur les comptences de cartographie de processus, incluant l''''utilisation de la notation BPMN et des techniques IBA-CBDA (Certification d''''Analyse de Donnes Mtier) : Reconnat l''''expertise en analyse de donnes lie aux initiatives d''''analyse mtier CBAP (Professionnel Certifi en Analyse d''''Affaires) : La certification base sur les comptences la plus leve de IIBA, dmontrant la matrise de l''''analyse d''''affaires et du leadership. Elle ncessite une exprience extensive et la russite de l''''examen et un atout Exprience Six Sigma est un atout Lieu - Canada, Tltravail Valeurs TELUS : TELUS Digital reconnat et embrasse l''''importance des valeurs dans notre lieu de travail en constante volution. Pour russir, tous les candidats doivent dmontrer des comportements qui refltent nos valeurs : Nous plaons passionnment nos clients et communauts en premier Nous embrassons le changement et innovons courageusement Nous grandissons ensemble grce au travail d''''quipe dynamique Chez TELUS Digital, nous nous engageons la diversit et l''''accs quitable aux opportunits d''''emploi bas sur les capacits. Additional Job Description . EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world''''s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants'''' qualifications, merits, competence and performance without regard to any characteristic related to diversity.#LI-DNI