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Job Description - Hotel Manager - Hilton Toronto (HOT0BN4X) Job Number: HOT0BN4X Work Locations Hilton Toronto, 145 Richmond Street West, Toronto, M5H 2L2 Lead with Excellence in the Heart of Toronto Step into a dynamic leadership role at one of Hiltons flagship Canadian properties. The Hilton Toronto is a cornerstone of hospitality in the citys vibrant downtown corejust steps from the CN Tower, Union Station, and the Eaton Centre. With over 600 rooms, celebrated dining at Frenchy Bar et Brasserie, and both indoor and outdoor pools, this hotel blends elevated guest experiences with high-volume city energy. Were seeking a strong operational leader to help drive service excellence, team culture, and business performance at this iconic urban property. What will I be doing? As a member of the Executive Team, the Hotel Manager will oversee the daily operation of the hotel, providing leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability. Responsibilities include: Managing all property issues in collaboration with the Area General Manager. Leading hotel operations including budgeting, forecasting, strategic planning, service initiatives, performance management, policy compliance, guest inquiries, and meetings. Overseeing large projects such as renovations, infrastructure upgrades, and brand updates. Developing hotel budgets and strategic goals. Providing leadership to ensure revenue targets are met and guest satisfaction is prioritized. Controlling costs and analyzing results to address issues. Responding to audits and driving continuous improvement. Coordinating service delivery across departments to meet guest expectations. Implementing new customer service strategies. Ensuring compliance with service standards. Managing and developing department heads for career progression. Fostering communication and collaboration among teams. Responding to guest feedback to enhance satisfaction. Maintaining relationships with community leaders and other hotels. Promoting a positive hospitality culture. What are we looking for? Basic Qualifications: 3+ years in Hotel Manager, AGM, or equivalent role at a large or boutique hotel with luxury standards. Experience managing a property with revenue of $30M+. Experience managing a Four Diamond Plus property. Preferred Qualifications: Performance-driven with strong leadership skills. F&B experience preferred. Attention to detail and high standards. Hilton brand experience. Additional qualifications include a degree or diploma in Hotel Management, 3-5 years of hotel management experience, and skills in budgets, revenue management, and team leadership. Knowledge of hotel property management systems and previous similar roles are advantageous. Our Values Hospitality, Integrity, Leadership, Teamwork, Ownership, Now What will it be like to work for Hilton? Hilton offers a global platform for hospitality excellence, with a focus on guest experience, innovation, and team member development. We are committed to accessibility and providing equal opportunities for all. #J-18808-Ljbffr