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Get AI-powered advice on this job and more exclusive features. Work Location: Toronto, Ontario, Canada Hours 37.5 Line Of Business Product Management Pay Details $108,800 - $163,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate''s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description KEY ACCOUNTABILITIES We are seeking a strategic and results-driven Senior Product Manager to help lead the evolution of our ServiceNow platform. In this role, you will assist with defining and driving the platform roadmap, aligning product capabilities with business priorities, and delivering enterprise-scale solutions to enhance efficiency, compliance, and user experience. Deep experience with ServiceNow is essential, including a strong understanding of its core modules, architecture, and ability to drive innovation through the platform. As a key member of our leadership team, you will collaborate with stakeholders across the organization to ensure the ServiceNow platform delivers measurable value and supports long-term digital transformation goals. CUSTOMER Develop and maintain a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition Develop and implement products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives Oversee and ensure the clear and effective delivery of products and services to the customer Act as Subject Matter Expert for product-related inquiries May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact Liaise with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth Build and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives Lead and facilitate problem solving sessions with partners and vendors Design end to end process for development, implementation, use, reporting and feedback on developed products and segments Direct and coordinate market research to determine underlying customer needs input to development process Participate in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives SHAREHOLDER Adhere to enterprise frameworks or methodologies that relate to activities for own business area Deliver financial results for the product / product suite via operation of all available levers: pricing, margin, volume etc., create and deliver business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share) Support Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions) Conduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market place Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Refine product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics Ensure effective product policies and processes are established to support business processes align with risk appetite Oversee product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables Champion the development of the annual business plan and the monthly/quarterly forecast process Contribute to and support partner led projects as identified Participate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards Identify and manage risks (market, credit, operational) associated with the product / segment Develop / maintain productive working relationships with distribution channel owners Be knowledgeable of and comply with Bank and Industry Codes of Conduct Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite EMPLOYEE / TEAM Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH Recognized as a strategic thinker with significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas Accountable for major functional areas with mass or niche products/segment suite and high levels of complexity and attributes Generally accountable for a significant product management area that typically has enterprise wide impact or accountability Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work May lead on product programs and projects on behalf of the business Solve unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field Typically reports into an Executive Product Manager Experience & Education Undergraduate degree and /or 5+ years relevant experience Deep experience with ServiceNow modules such as ITSM, ITOM, HRSD, CMDB, etc. Understanding of platform architecture, custom applications, workflows, and integration capabilities (e.g., APIs, MID servers) Experience working with cross-functional teams including engineering, architecture, UX/UI, and operations Strong ability to gather requirements, translate business needs into technical solutions, and align stakeholders across IT and business units ServiceNow Certifications a strong plus CSA, CIS, App Developer Experience in leading strategy strongly recommended Who We Are TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, were here to support you towards your goals. As an organization, we keep growing and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role. Interview Process Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec Only) Sans Objet Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Product Management and Marketing Industries Banking Referrals increase your chances of interviewing at TD by 2x Get notified about new Senior Product Manager jobs in Toronto, Ontario, Canada . 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