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Job Title


Sr. Manager VLC Operations - Toronto


Company : OPENLANE


Location : Vaughan, Ontario


Created : 2025-07-25


Job Type : Full Time


Job Description

Who Were Looking For: A hands-on and results-driven leader to oversee daily operations of our Vehicle Logistics Center (VLC). Proven track record in driving operational excellence , maximizing profitability, and ensuring exceptional customer satisfaction within automotive remarketing. Role will focus on maintaining high operational standards , implementing process improvements , and fostering a positive work environment . What We Offer: Competitive pay Employer-paid Medical, Dental, and Vision benefits Immediately vested RRSP with company match Paid Vacation, Personal, Float, and Sick (Care) Time Employer-paid short-term disability, life insurance, and AD&D Robust Employee Assistance Program Paid day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. Company culture of internal promotions, diverse career paths, and meaningful advancement. You Are: A Leader: Provide visible and active leadership at the VLC, including daily staff interactions and performance monitoring. Operationally Excellent: Drive continuous improvement through best practices and addressing inefficiencies. Customer-Centric: Ensure customer satisfaction and service quality while meeting profitability and financial goals. A Change Agent: Lead the implementation of new initiatives and processes, ensuring smooth adoption and minimal disruption. You Will: VLC Performance Oversight: Ensure optimal performance, focusing on profitability, operational efficiency, customer satisfaction, and adherence to company standards. On-Site Leadership: Provide visible leadership, offer feedback, and foster a positive work environment. Operational Excellence: Implement best practices in vehicle inspections, logistics, arbitrations, and customer support to improve operations. Change Management: Lead and facilitate adoption of new initiatives, ensuring clear communication and minimal operational disruption. Relationship Management: Build positive relationships with VLC staff, internal teams (e.g., finance, HR, IT), and external vendors/partners. Must-Haves: Bachelors degree or equivalent experience. 3+ years of hands-on operational leadership experience in automotive or a related field. Strong understanding of vehicle inspections, logistics, and customer support processes. Excellent communication, problem-solving, and decision-making skills. Nice-to-Haves: 5+ years of experience in automotive remarketing. Experience with process improvement methodologies. Familiarity with Google Suite or similar tools. Sound like a match? Apply Now We cant wait to hear from you!