Job Title

Job Opportunity About the Role Every day, thousands of customer experience professionals make a difference by bringing iconic brands closer to their customers. This creates a more connected world, one interaction at a time. As a bilingual roadside assistance professional, you will be responsible for providing support to stranded clients across North America. Your excellent communication skills and ability to negotiate rates with multiple companies will make this position ideal for you. This role offers remote work possibilities. What We Offer Hourly wage of $20.00, including a $2 bilingual bonus; Hourly bonus for weekend work; Night premium of $1.00/hour and weekend premium of $0.25/hour; Full-time work schedule, during the week; Comprehensive benefits package after six months, including medical, dental and life insurance; enhanced RRSP participation; preferential pricing on insurance; Fully paid training at our Moncton office; Post-training support plan during your in-office work phase at the Moncton site; After completing your in-office work phase, possibility to work from home, meeting quality and security requirements; Responsibilities: Communicate with courtesy and empathy with customers who request roadside assistance; Call providers to negotiate fair and favorable pricing for their services; Keep customers informed by phone and chat during the process; Maintain accurate documentation of actions and decisions; Requirements: Fluently bilingual (English and French): Eligibility criteria: Available to work Monday to Friday, from 4:00 am until 12:00 am; Capacity to work from the Moncton center when necessary; For work from home, high-speed Internet connection of at least 25 MBPS and secure, quiet space; Ability to multi-task in a computerized environment; Excellent communication skills - clearly and concisely express yourself; Excellent attention to detail and genuine desire to help others - customer service and problem-solving are key strengths; High school diploma or equivalent; At our organization, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment is essential to effectively supporting businesses and creating authentic, memorable interactions with customers. People are at the heart of everything we do - we nurture talent and support our teams throughout their journey. Our organization has been recognized as one of Canada''s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend our organization as an employer to their family and friends.