Job Title

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!MAIN DUTIESAs a Concierge, you are to work effectively as part of the Front of House service team to provide efficient and courteous service to internal and external guests. Your main duty is to respond to a wide variety of guest requests by accurately assessing the needs of the guest and adding personal recommendations and touches to deliver the ultimate guest experience and maximize guest engagement while complying with all 1 Hotels policies.GENERAL DUTIESGreet, welcome, and acknowledge all guests by name and respond to their requests in a courteous and professional manner. Remain attentive to the needs of all guests, providing them with dependable, punctual, and enthusiastic service. Provide courteous, friendly, and efficient service to all internal and external guests.Provide guests access to all the city has to offer within scope of availability.Create special conversations with guests which identify personal preferences in order to record each guest's profile history.Share in-depth knowledge or access to information regarding directions, travel time, cost, and various forms of transportation.Demonstrate first-hand knowledge of the recommendations with thorough research.Be knowledgeable of all in-house and arriving guests.Arrange tickets for theatre, sporting events and local attractions. Provide guests with confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms.Make and confirm all transportation arrangements with the House Car (when available).Arrange package delivery and pickup for guests.Assist guests with mail, messages and any plans or arrangements they require.Communicate all important details to leadership and team members.Perform any other reasonable duties as requested by the leadership team.Maintain confidentiality of proprietary and guest information.Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.Performs other duties as assigned.QUALIFICATIONSHigh school diploma or equivalent required. Minimum 1-2 years in a guest service experience role is required; prior experience experience in a luxury hotel is an asset. Ability to multitask.Able to sit and/or stand for long periods of time. May require you to stand, bend/kneel. Must be able to reach all areas of hotel to assist clients. May need to carry and lift of up to 25 lbs.Must be professional and possess excellent presentation, communication, organization and effective time-management skills.Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in the city.Ability to compute basic mathematical calculations, know standard cash handling procedures and knowledge of computerized cash register systems.Ability to learn and work with technology including devices, computers, etc.Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.Ability to speak another language is preferred.Les clefs dOr member preferred.