We are hiring for our client in the financial services industry.Duration: 12 monthsKey ResponsibilitiesConduct verbal intake and gather referral information from clients.Manage calls and emails from Plan Sponsors and Members.Process referrals, closures, mail, faxes, invoices, and file requests.Support case management teams with data entry, templates, and supplies.Handle basic client reporting and ad hoc projects.Must-Have Qualifications2+ years in administration or clerical roles.Experience in a fast-paced customer service environment.Bilingual in French and English.Proficient with Microsoft Office (Word, Excel, etc.).Soft SkillsStrong customer focus and communication skills.High attention to detail and accuracy.Organized, adaptable, and quick learner.Effective both independently and in team settings.Strong investigative and problem-solving abilities.Nice-to-HaveFamiliarity with medical terminology.Background in IT, tech support, or information centers.
Job Title
Customer Service Professional - Bilingual