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Title: Head of Sales & Operational Planning (S&OP)Department: Integrated Supply Chain (ISC) Reports to: Director of ISC Location: Company Background Carlsberg Canada Inc. (CCI) is the Canadian division of Carlsberg Breweries, the worlds third-largest brewer and one of the fastest-growing in the industry. With a portfolio of over 100 beer brands, Carlsberg products are sold in more than 140 countries and produced under license in over 40.In March 2023, Carlsberg Canada acquired Waterloo Brewing Ltd., expanding its operations to include the production, distribution, and commercialization of both Carlsberg and Waterloo products, along with a variety of co-manufacturing partnerships. At Carlsberg, we are driven by our Growth Culture, built on five core principles. We live by Semper Ardens (Always Burning), striving for the extraordinary in everything we do. We foster positive energy and compassion, act with passion for the consumer, and make decisions quickly while delivering with excellence. Above all, we empower, support, and grow our people. These principles guide how we work, innovate, and lead, ensuring we continue Brewing for a Better Today and Tomorrow.Role overview: The Head of S&OP is accountable for overseeing the end-to-end Sales and Operations Planning function, including Demand Planning and Supply Planning. The role ensures exceptional customer service levels are delivered safely and efficiently, optimizing cost and asset utilization in both the short and long term. Additionally, this position plays a key role in continuous improvement, championing best practices within the team and in partnership with Group Centres of Excellence.What youll be doing:People Management: Provide leadership to the S&OP Planning team, overseeing 7 direct reports, and driving collaboration, performance, and alignment across functions. Responsibilities include recruitment, development, and performance reviews. Build high-performing, multi-skilled teams and foster a collaborative One Team Winning culture across departments and Group functions.Planning & Service Excellence: Oversee all planning activities including Demand Planning, Supply Planning, 12-week operational planning, production scheduling, material call-offs, stock deployment, and 12 weeks capacity planning. Lead the S&OP process, track KPIs, manage service risks, and drive execution through weekly and monthly planning meetings.Quality & Data Management: Ensure strong customer supply processes and maintain accurate master data at SKU and customer levels.Cost & Resource Optimization: Control stock levels and obsolescence within service and forecasting targets. Plan and manage production and warehouse resources for efficiency and cost-effectiveness.Stakeholder Collaboration: Partner with Commercial and Supply Chain teams, Global functions, and external suppliers/customers to ensure alignment, integration, and high-quality service delivery.What were looking for:A bachelors degree is required; APICS CPIM certification is preferred.A minimum of 5 years of experience in planning within a fast-moving consumer goods (FMCG) environment, including at least 3 years of people management experience as S&OP lead. Proven ability to manage change and control budgets in a result driven FMCG setting is essential.Demonstrates a high level of Carlsbergs leadership competencies, including driving for results, customer and consumer focus, business acumen, passion and integrity, analytical thinking, effective cross-functional communication, talent development, and change management.Brings strong functional expertise in operational planning excellence (S&OP, demand, and supply planning), customer service excellence and collaboration, product life cycle management, and data management (master data and KPIs).Experienced in continuous improvement initiatives and has a solid understanding of quality standards.Were looking for individuals who bring not only technical expertise, but also a mindset aligned with our Growth Culture principles. You live by Semper Ardens, challenging the status quo and striving for the extraordinary. You foster Positive Energy and Compassion, working with empathy, respect, and openness. You act with Passion for the Consumer, serving as a brand ambassador and keeping the consumer at the heart of your decisions. You demonstrate Decisiveness and Excellence, making confident choices and delivering high-quality results. Finally, you believe in Empowering, Supporting, and Growing People, helping colleagues develop, sharing knowledge, and building trust across the team.What you can expect Were asking for a lot, but youll be well-rewarded with:Continuous Learning: Guidance from Mentors and structured training initiatives. Opportunities for career growth, including internally.A purpose-driven company with ambitious goalsA social work environment with enthusiastic colleaguesWe provide a competitive base salary along with a comprehensive benefits package that is fully covered by the employer. This package includes a range of benefits such as dental care, disability insurance, extended health coverage, a healthcare spending account, life insurance, paid time off, RRSP matching, tuition reimbursement, vision care, casual dress code, participation in company events, the option for remote work, and a fantastic Beer Benefit. Eligible employees may also receive bonuses as part of our supplemental pay options. CARLSBERG GROUP: BREWING FOR A BETTER TODAY AND TOMORROWAt Carlsberg our diverse perspectives, unique abilities and experiences make us who we are across the Group. With so many iconic brands, we know our differences are what make us stand out. WELCOME YOU is our commitment to promoting this culture and embracing it across all areas of our business. Carlsberg is a place where each of us belongs and where we can be at our best. For us success has always been in the diverse mix of our people, our beers, and our brands. We want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusive, and prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth. Carlsberg aims to create equal access to opportunity regardless of social identity, and we encourage everyone to apply regardless of gender, nationality, race, religion, disabilities, or any other characteristics.