Job Title

This job is with JLL, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Facilities Coordinator will play a pivotal role in supporting a high-demand client, ensuring seamless daily operations, maintenance, and workplace experience in a fast-paced, complex environment. This position requires a proactive, detail-oriented professional who excels at vendor management, emergency response, and delivering exceptional service under pressure. The Facilities Coordinator will be the single point of contact for all facility-related requests, triaging issues, and collaborating with internal teams and external partners to maintain a high-performing, compliant, and engaging workplace. WHAT YOULL DO Daily Operations & Maintenance Coordination Act as the primary point of contact for all facility-related requests, managing the sites service requests and triaging work orders to appropriate parties. Conduct daily site walks to assess facility and floor conditions, ensuring all spaces are in ready-to-use condition. Monitor and maintain office, kitchenette, and pantry equipment, coordinating repairs and preventive maintenance as needed. Support conference room and event readiness, including setup, breakdown and coordination with catering and janitorial teams. Daily processing of inbound mail using client system. Vendor & Service Provider Management Liaise with vendors and internal teams to ensure timely and compliant delivery of services. Oversee vendor performance, track service levels, and escalate issues as required to maintain operational excellence. Emergency Response & Compliance Respond to urgent facility issues and emergencies, following established escalation and incident reporting protocols. Ensure all services are delivered within Service Level Agreements (SLAs) and in compliance with applicable laws, rules, and regulations. Workplace Experience & Communication Serve as the 'host' of the office, greeting employees and guests, building trusted relationships, and providing intuitive, hospitality-focused service. Support employee engagement initiatives driven by the clients Workplace Experience Manager (XM) , including tours, events, and communications. Provide support for meetings and events including, but not limited to assisting with decorating, receiving deliveries, setting up catering, clean-up and configuring of spaces as needed. Booking meeting rooms for non-event related requests. Administrative & Reporting Duties Monitor Slack channels, CMMS along with client ticketing systems and respond to all requests within one business day, ensuring personal follow-up and resolution. Assist with access control for vendor partners as needed. Maintain accurate records of maintenance activities, vendor interactions, and compliance documentation. WHAT YOU BRING Bachelors degree or equivalent experience in facilities management, hospitality, property management, or a related field. 3-5 years of prior experience in facilities coordination, hospitality, events operations, or property management, preferably in a high-demand or regulated environment. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook). Strong organizational and time management skills; meticulous attention to detail. Excellent verbal and written communication skills; ability to communicate professionally at all levels. Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment. Preferred Qualifications Experience supporting fintech, financial services, or technology sector clients. Familiarity with Computerized Maintenance Management Systems (CMMS) such as Corrigo. Certifications in facilities management (e.g., FMP, CFM) or related disciplines. Knowledge of workplace health, safety, and compliance standards. Desired Skills Confident, friendly, and engaging with a passion for hospitality and best in class service delivery. Strong interpersonal skills; highly collaborative and able to build meaningful relationships. Ability to anticipate needs, solve problems proactively, and deliver intuitive workplace solutions. Resilience and adaptability to manage the demanding, fast-changing needs of a fintech environment. Analytical mindset with the ability to generate actionable reports and insights. Challenge Management Thrive in a high-pressure, high-expectation environment by prioritizing urgent issues, maintaining composure, and delivering consistent, high-quality service. Leverage strong organizational skills and proactive communication to manage competing demands and rapidly evolving client needs. Build trusted advisor status with colleagues and stakeholders, ensuring a seamless and positive workplace experience even during periods of change or disruption. WHATS IN IT FOR YOU Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being #LI-DNI