Job Title

**Job Description** **The Millcroft Inn & Spa** located in Caledon, Ontario is seeking a **Special Events Manager/Sales Coordinator** who will be responsible to assist in the smooth operation of the sales department by preparing group files, assisting with direct mail programs and incoming calls, inquiries, and filing. ****Please note this position requires evening and full weekend availability**** **Duties and Responsibilities:** **Primary Responsibilities:** Providing personalized and exceptional guest service at every given opportunity. Meeting established up-selling and sales goals. Prepares proposals, contracts, estimates, blocks space, contract addendums for sales manager and does follow-ups with Guests and/or Clients. Direct back up for Sales Manager Responds to inquiries, provides quotations, block space, proposals, contracts, estimates, etc. Follow up on contracts/proposals that are due to be returned Answer all questions and concerns for potential clients. Takes inquiries for corporate, wedding and social functions Conducts site tours as a back-up on behalf of sales managers Conduct site tours as a back-up for walk ins Coverage as a back-up on behalf of Wedding & Social Sales Manager and Conference Services Manager when they are out of office Replenishing marketing material Maintains and updates all necessary sales tools including but not limited to menus, yield management info, sales kits and brochures. Ensures that all definite files are distributed each day. Works closely with the Food & Beverage Manager to ensure details are completed for all events. Coordinates and prepares BEOs for all functions booked by the Group Sales team. Works with all outlets to finalize all details of function. Books all outside activities and prepares appropriate paperwork for billing purposes. Attends daily Operations and Function meetings. Handles all walk-ins and inquiries. Is on site for his/her co-coordinated events. Assists with complaint resolution. Assists Servers, Bartenders, Porters and Bussers as required during peak times. Meets deadlines and quotes set by Food & Beverage Manager. Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner. All aspects of client billing. Having a thorough knowledge of Lais Hotel Properties products and services. Suggesting additional product and services meeting our Guests specific preferences. Assessing Guests individual needs to meet standards for additional products and services. Actively seeking ways to meet Guests product or service needs. Print and format menus for dining room, Conference Package and in house groups. Provide administrative support for the General Manager and Admin Office. All other duties as assigned. **Professional Requirements:** Secondary school diploma or equivalent combined with at least six (6) months experience in a similar position. Excellent communication skills both oral and written. Extensive food and beverage knowledge. Knowledge of all aspects of conference and catering groups. Previous background in banquets/catering industry Good computer skills at intermediate level in word processing. Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset. Previous up-selling and/or sales experience is considered an asset. **Personal Attributes:** Excellent communication skills. Strong interpersonal skills. Capable of prioritizing work and handling a variety of tasks. Confidence in selling and up-selling products and services. Positive sales oriented personality. Desire to meet goals. Ethical and honest. *While we welcome all applicants, only those selected for an interview will be contacted.* *Accessibility accommodations will be made available to candidates upon request.* Job Types: Full-time, Permanent Pay: $17.60-$43.62 per hour Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Extended health care * Life insurance * On-site parking * RRSP match * Vision care * Wellness program Schedule: * 8 hour shift * Every Weekend Work Location: In person