Job Title

**The Organization:** We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center. Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services. Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care. We can offer you a great environment with an outstanding team and the opportunity for learning and growth. For more information, please go to **The Role:** Are you an IT Helpdesk professional with some experience in Healthcare? KMH Cardiology Centres Inc. is recruiting for a **part-time** Help Desk Support. This role requires strong problem-solving skills, a customer-oriented approach, and the ability to work in a fast-paced environment. **The Accountabilities:** The ideal candidate will provide technical support to our users, ensuring their systems and applications are functioning effectively. The key accountabilities of the role include: o Responding to issues as assigned by the team lead o Provide on-site support to KMH staff/users as required on a variety of computer hardware o Answer technical questions regarding the use of personal computer hardware plus its accessories and software deployed within the company. If unable to answer customer enquiries/requests, collect and document necessary information for appropriate specialist to address internal or external third parties and providers support. o Supporting the company core business applications or cloud based platforms for installation and configuration o Setup of new computers o Maintaining awareness of current initiatives, rollouts and changes to the technical environment o Periodically inspect all locations and ensure IT related equipment cleanliness and good maintenance, cabling tidiness and gather feedback from users with the aim of continuous improvement experience * Maintain privacy and confidentiality of all health related information * Ensure timely resolution and communication of status with user and team lead **Required skills and experience:** o Minimum 3 years of experience in a diverse technology and customer service-focused role o Post-secondary education in related IT area or business or technical training/experience equivalent o Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment) o Familiar with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points), as well as basic level network connectivity issues and troubleshooting o Network cabling (only connectivity side) o Excellent written and verbal communication skills o Good initiative with solid problem solving skills and the ability to work independently. o The ability to drive to our all KMH clinics We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach. Our team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH. This role is based on-site in our GTA clinics. Travel to our other KMH clinics is required. This is a Part-Time position for 2-3 days per week. The schedule for the position is 9.00 am-5.00 pm during business hours. Additional hours including evenings and weekends may be required based on IT operational needs. This role reports to **Director I.T.** and is part of a team of 4 members. We offer a competitive rate, Work Perks, KMH Fit wellness initiatives and the opportunity for growth. Please submit your current resume and cover letter to apply for this position. Follow us on Thank you for your application. Background check and immunizations required. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please. Job Types: Full-time, Part-time, Permanent Pay: From $28.00 per hour Expected hours: 16 24 per week Benefits: * Company events * On-site parking * Store discount * Wellness program Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends as needed Application question(s): * Do you experience using desktop products and operating systems in Windows environment? * Are you experienced with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points), as well as basic level network connectivity issues and troubleshooting? * Can you travel to our different clinics within the GTA? Experience: * IT: 3 years (required) Work Location: In person