Job Title

**About Us:** Miura Co., Ltd., is a world-class industrial boiler manufacturer and aftermarket service provider that is committed to being the best partner in providing boiler solutions. Miura Co., Ltd., was founded in Japan and has grown to be one of the largest boiler manufacturers in the world. Miura is known worldwide for its commitment to protecting the environment and its innovative and efficient boiler designs. Miura Canada Co., Ltd. was established in 1987 in Brantford, Ontario, and since then we have been rapidly expanding our customer base from coast to coast What we value: Here at Miura, proper fit is everything. We believe in hiring for attitude, skills, *and* potential. Our worldwide footprint, as well as our beliefs in innovation, efficiency, and environmental protection, are represented in everything we do. These principles have led to our continued success in the industry. What we provide: * A clean and safe working environment * Empowerment and Autonomy * Competitive compensation package * Benefits package (no premiums paid by employees) including health care, dental, etc. * Pension following one year of service * Wellness programs and Employee Assistance Programs * Employee lunches & events **About the Role** 1-year contract, with possibility of full time Location: 2030 Bristol Circle, Oakville Hours of Work: Monday Friday, 8:00AM 4:30PM (may be flexible) **PURPOSE AND SCOPE** The purpose of the Administrative Assistant role is to assist the Customer Service Department Assistant Manager in projects to improve the department and to support day to day functions as needed. **PRINCIPAL RESPONSIBILITIES AND DUTIES** * Responsible for an organization project that relates to organizing Service reports by customer * Support the team in resolving escalated customer complaints by gathering necessary information, tracking issues, and assisting with follow-ups to ensure timely resolution. * Collaborate with internal departments at the direction of the team to help facilitate the resolution of customer issues and support seamless service delivery. * Conduct customer outreach on an as-needed basis to follow up on service satisfaction, document feedback, or relay updates. * Perform general administrative duties, such as data entry, document preparation, scheduling support, projects and other tasks as assigned by the Assistant Manager. **EDUCATION AND EXPERIENCE** * Post-Secondary Certification or Diploma in Administration is considered an asset **REQUIRED SKILLS AND ABILITIES** * 1-3 years of related experience required * Basic knowledge of Invoicing / POs * Strong communication, problem-solving, and decision-making skills. * Excellent organizational and time-management skills with the ability to handle multiple tasks in a fast-paced environment. * Good understanding of Excel, MS Word Job Types: Full-time, Fixed term contract Contract length: 12 months Pay: $22.00-$24.00 per hour Expected hours: 37.5 per week Benefits: * Casual dress * Company events * Paid time off Experience: * administrative: 1 year (preferred) * PO and invoicing: 1 year (preferred) Location: * Oakville, ON (preferred) Work Location: In person