Job Title

**Director of Operations** The Director of Operations is responsible to lead and manage the administration and operations of the venue. Through high level direction, decision making as well as collaboration with all department heads, the Director of Operations will implement and manage systems and strategy to maximize revenue, foster excellent customer service and a working environment conducive to growth. The ideal candidate for this position possesses proven leadership skills, as well as a strong ability to problem solve and make sound decisions that encourage corporate growth. Energy and ambition will also be assets. Administration: * Scheduling and Labour Oversight Oversee the costing of all FOH departments, ensure they are within requirements for service and budgets. Correct, provide and direct solutions for high labour. Create weekly Management schedules ensuring sufficient coverage during peak operational hours while maintaining budget allocations. * Procurement Oversight - Conduct high level costing and oversight of orders to ensure quantities are sufficient but not significantly over requirements. Oversee and compare current inventory and par levels and direct solutions and efficiencies where needed or identified. Create, direct and oversee a process for receiving of orders to ensure accuracy of goods delivered. * Auditing Conduct regular audits of safe float including reconciliation of the petty cash, inventory, as well as overall maintenance and venue cleanliness. Oversee protocols to ensure Public Health requirements are being met. * Inventory Ensure inventory controls are in place and managed including weekly inventory counts with direct reporting to the Director of Finance. * POS Oversee the input of personnel and sales items into the POS System. In conjunction with the Finance Manager ensure items input are accurate for pricing and proper alignment with the venues financial reporting. * Reporting - Provide daily and weekly labor costing reports, inventory invariance feedback and recommendations for remediation of identified issues. Provide customer service feedback and resolution of issues identified along with venue maintenance logs and requirements. * Sales and service conduct regular meetings with all departments to review sales and service tactics to maximize revenue streams, reduce costs and implement strategies to effectively manage service. * Premises and shared facilities Act as the point of contact for the building property management. Build and maintain a cooperative working relationship with the Condominium, Shared Facilities and Commercial Property Managers. Ensure the venue is adhering to required protocols for safe operation, including fire safety and respect of the condominium residents and other commercial tenants. * HR Oversight - Provide required reporting to the Managing Director and the Senior Director of Finance, Legal and HR as required. Ensure Clock Approvals are completed daily for all FOH Departments. Conduct oversight of the management teams handling of HR related issues. Ensure all critical issues are escalated to the Managing Director and the Senior Director of Finance, HR and Legal. * Direct and oversee the activities of the Facilities Manager to ensure all equipment, furnishings, fixtures and premises are in working order. Oversee to ensure the venue is functioning within all legal requirements including pool safety and fire codes. Operations: * Director of Operations is required to work the floor three services a week. This is to ensure a direct link to assess all aspects of service and to provide on-site high level direction to management, handle any inspections by City officials, not limited to Toronto Fire, Toronto Police Services, Municipal Licensing and Standards and Toronto Public Health. * Manage daily operations including cleanliness of venue and organization. * Maintain a high level of employee morale by being a role model to management. * Oversee the activities of the Facilities Manager to ensure all equipment, furnishings and premises are in working order. Act as point of contact with the venues pool service provider to ensure high level operational, service and safety issues are being handled as needed * Ensure effective development and training of all managers and staff on the policies and procedures of the venue. * Manage a Joint Health and Safety Committee in conjunction with Head Office HR. * Provide direction and support to all department managers to create an effective team environment. Ensure venue policies are adhered to through routine auditing and follow-up. * Review Guest Satisfaction Surveys daily. Create and direct an effective system of follow-up of all negative reviews. Ensure appropriate coaching and mentoring with team members is conducted. * Analyze venue processes and provide recommendations to the Managing Director and Senior Director of Finance on potential efficiencies. * Analyze Liquor Variance Reporting and provide direction to department managers to ensure variances are minimized. Compensation: * Competitive Salary plus tips * Benefits