Job Title

## Job Summary **How you will make an impact:** You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers. **As a Call Centre Operator, you will be:** - Answer the telephone, respond to customer emails, and provide general assistance to customers - Enter and submit information relating to facilities maintenance, space planning and other requests - Process a wide variety of service transactions and uncover existing or future needs through proactive interactions - Basic Microsoft Excel reporting **About you:** - Strong communication skills (verbal and written) - Excellent telephone etiquette and listening skills - Proficient in Microsoft Office: Word, Excel, Outlook - Detail oriented - Experience working in a call center environment before is an asset - Ability to provide outstanding customer service to the client