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Join to apply for the Operational Business Partner role at EZRA Coaching Join to apply for the Operational Business Partner role at EZRA Coaching Direct message the job poster from EZRA Coaching Senior Talent Acquisition Partner @ Ezra Coaching | Global Talent Acquisition | Relationship Building | Employer Branding | CHRP Candidate Job Role: Operational Business Partner Location: Toronto, Canada (Hybrid 3 days in office) / West Coast Canada (Virtual) Who we are Imagine what even the worlds most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, were on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do. About the role We have reimagined the way EZRA delights clients, at scale, and are introducing a new team of Operational Business Partners within the Operational Excellence function. This role will report to the Director, Operational Business Partners and is accountable for the project management of complex, non-standard offerings to our most strategic accounts at various parts of their growth journey. Individuals will have the opportunity to work with many clients on a variety of different offerings, keeping fresh perspectives and a quick pace to bring our innovation to our clients with an organized and professional approach. This role is client-facing. This team will partner closely with the other teams within the broader Customer Experience & Operations function: Operational Excellence, Delivery Enablement, and Enterprise Delivery. What Youll Do Partner with team members across Sales, Enterprise Delivery, Innovation, Product, Tech, and more to establish dynamic partnerships and meet client goals. Establish workstreams, leads, and objectives for each deliverable and communicate clearly internally and externally. Embody and embrace consistent best practices on implementing and project managing complex solutions for clients. Lead and contribute to operational projects to continue to improve ways of working across the business as it relates to client delivery. Embrace processes that drive task accountability, track RAG indicators, document decisions made and flag any risks motivate others through influence and negotiation to prioritize resources internally to achieve client goals Drive continuous improvement in the customer experience, regularly reviewing and iterating in line with ongoing proposition innovation Act as a mentor to other teams on project management best practice Contribute to implementation collateral creation for internal and client facing needs Support clients in their growth journey, bringing operational and process expertise to non-standard needs. About You 4 years of experience in a customer facing role Experience in project management for complex and bespoke client needs Willingness to work in a fast-paced, start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Ability to influence others without direct authority and, at times, challenge the status quo The ability to build collaboration locally and globally What we offer Your own world class coach Friends and family coaching 2 weeks work from anywhere Charity days Learning and Development Budget Weekly wellbeing hour Regional benefits package #LI-Hybrid We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Professional Training and Coaching Referrals increase your chances of interviewing at EZRA Coaching by 2x Sign in to set job alerts for Business Partner roles. 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