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Join to apply for the Team Leader, Technical Processing role at Economical Insurance 1 day ago Be among the first 25 applicants Join to apply for the Team Leader, Technical Processing role at Economical Insurance Get AI-powered advice on this job and more exclusive features. Economical is part of Definity, which includes some of Canadas most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canadas leading and most innovative property and casualty insurers. We cant do that without our people, so we embrace and encourage a culture thats collaborative, ambitious, rewarding, and empowering. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. Its better here. What To Expect Youll develop, coach/mentor and manage the performance of Direct Reports, including achievement of business, functional and individual productivity levels and service level agreements Youll continuously focus on supporting our culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages innovation, collaboration and teamwork Youll work with the Regional Technical Specialists to develop training plans and review Quality Review results for your team Youll work with the regional CI managers and the Manager, RPC & Intake to forecast demand for Regional Processing capacity and manage scheduling for Direct Reports (e.g., vacation scheduling, training scheduling, paid and unpaid personal leave, etc.), with input and guidance from HR Youll create and maintain Standard Operating Procedure documents for new or existing processes. Youll support Onboarding requirements in collaboration with Senior leaders and HR What You Bring University degree or College diploma CIP and/or CRM is an asset 3-5 years of relevant insurance experience, including 1-3 years of formal / informal supervisory experience managing a team of resources in the Insurance industry Strong customer service, verbal and written communication skills Excellent decision making skills, sound judgement, negotiation and analytical abilities. Salary range: $69,000 - $127,000 Interested in this role, but don''t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn''t need 100% of the qualifications listed to bring incredible value to our team. We''re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren''t just ''nice to have'' they''re essential to our success. What''s in it for you? Hybrid work schedule for most roles Company share ownership program Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Go ahead and expect a lot you deserve it. It''s better here but don''t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected]. Background checks This role requires successful clearance of background checks (including criminal checks and leadership references). Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Insurance Referrals increase your chances of interviewing at Economical Insurance by 2x Sign in to set job alerts for Technical Team Lead roles. 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