Job Title

Sales Manager | Samsung Experience Store - Square One Shopping Centre, Mississauga, OntarioDo you have a passion for Tech?Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. Who are we?OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North Americas biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canadas Best Managed Companies two years in a row.Were looking for passionate, driven people who are excited about working for a premium brand such as Samsung. Youll have the opportunity to become a world-leading expert in a cutting-edge industry. As an OSL Samsung Sales Manager it will be your responsibility to ensure that your store delivers excellence in Customer Experience and Operations, support the Samsung brand, add value, and meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.A day in the life of a Sales Manager:Reporting to the District Manager, the Sales Manager is responsible for directing all aspects of sales, customer service and staff developmentCreate strategies to drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, accessories and services.Accomplish multi-product sales performance, outstanding customer experience and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees Coach staff on compliance with sales standards and programs and always utilize performance management strategies to ensure best in class executionTeach employees to uncover customers needs through skilled questions, perception and empathy, escalating any issues as requiredAssume an active role in creating an effective store environment with the maintenance of merchandising standards in order to guide employees and customers with ease through their Samsung experienceParticipate in weekly store meetings, ensuring team members are up to date on policies and procedures including loss prevention and inventory management protocols Create an open-door environment, upholding professionalism and integrity at all levels.Good thing you have what it takes:Minimum 3 years of retail management experienceEmbodies the Samsung brand in every interaction with customers and genuinely care about their needs High level of interpersonal and customer skills to work with others, motivate employees, and assign work as requiredPossesses strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an assetIdentifies top talent and proactively recruits, selects and hires team members; has an ability to strategically build a team with supporting succession and performance management plansDetail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports Possess a keen eye for merchandising, inventory management, and creating effective store designAbility to drive sales, achieve operational performance standards, and drive excellence in customer serviceFlexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise Whats in it for You?Salary with industry leading bonus structure; we will identify and reward commitment to excellence in service and sales Exciting incentive programs Comprehensive health and dental plans Discounts on the newest wireless technology Great employee referral program Ongoing continuous training (online and in classroom) to support your personal and professional development Local, regional, and national career growth opportunities If this sounds like you and youre excited to be a member of our team, please apply now. We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.