Job Title

Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.Role SummaryIf you have a passion for skin care and Customer service and enjoy sharing your knowledge with Team Members and Customers, then this could be the perfect role for you! As the Product Support Representative, you will utilize your expert level knowledge of skin care and Eminences products to provide extraordinary Customer service, education and support to Eminence Team Members, Spa Partners and Retail Customers by answering phone calls, emails, live website chat, and social media inquiries. You will report directly to the Product Support Team Lead.ResponsibilitiesProvide extraordinary Customer service in a professional and friendly manner via phone, email, and live website chatMaintain a high level of knowledge on Eminences products and services to ensure all Retail Customers and Spa Partners are provided with accurate informationAssist Spa Partners and Retail Customers in navigating the Eminence websiteAct as a point of contact for all ingredient-related inquiries to all Eminence Sales Representatives and Spa PartnersAssist the Digital Marketing team in answering product and ingredient questions received via social media and assist in creating blog content for the Eminence websiteProvide extraordinary Customer service drawing upon esthetics experience to problem solve skin conditions and concerns using Eminence Organics extensive line of productsProvide Retail Customers with details about where to purchase their desired product and/or spa services within their geographic area, and help them identify products to purchase when appropriateAct as a point of contact to help the Order Services team in the consideration of any inquiries related to product returnsMaintain and update a Frequently Asked Questions reference document for answering questions regarding our company and productsQualificationsBackground in the Esthetics or Health & Beauty industry minimum 2 yearsCustomer Service Experience minimum 2 yearsExperience with Eminence product line 1 year preferredEsthetic License/Certification preferredExcellent verbal and written communication skillsAbility to use initiative and independent judgment and problem-solving skillsCustomer complaint resolution skillsExpert website navigation and web search skills to research, find, and communicate information easilyProficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)The Application Please submit a resume with a cover letter.Closing date for applications: Thursday, August 7th, 2025, at 9pm PST.