Job Title

Are you a results-driven operator with a passion for people, performance, and fast-paced environments? Do you thrive on turning complexity into clarity and helping field teams succeed at scale? If you're ready to make a national impact and help shape the future of a bold Canadian quick-service brand, this may be the opportunity for you.Were seeking a Director of Restaurant Operations who can bring a strategic mindset, strong business acumen, and genuine leadership presence to the table. Youll lead a network of franchised and corporate stores across the countryrolling up your sleeves to support store teams one day, then presenting strategic plans to the executive team the next. Its a role that demands agility, emotional intelligence, and the ability to build trust across all levels of the organization.This is more than just operationsits about empowering people, unlocking potential, and creating consistent, crave-worthy guest experiences coast to coast. If youre looking for a challenge where no two days are the same, and where your ideas and leadership can truly move the needle, we want to hear from you.DescriptionProvide strategic oversight and mentorship to a field team, including multi-unit managers and operational trainersEstablish clear performance goals, deliver feedback, and support career development for team members across regionsEvaluate store performance using financials, guest feedback, and other operational metrics to drive targeted improvementsPartner with cross-functional stakeholders in Supply Chain, Marketing, Finance, and Store Development to align field execution with broader business goalsSupport the rollout of new processes, programs, and systems through clear communication, engagement, and field-level implementationOversee the annual planning process for field operations, translating business priorities into executable plansBuild strong relationships with franchise partners to ensure alignment on brand expectations, operational consistency, and guest experienceCultivate a positive, people-first culture that encourages accountability, recognition, and leadership development at every levelNavigate operational challenges with professionalism and a solutions-oriented approach, maintaining a balance between people's needs and business prioritiesRequirements10+ years of leadership experience in QSR operations, ideally within both franchised and corporate environmentsA post-secondary degree in Business, Hospitality, or a related discipline (additional leadership training or certification is a plus)Deep understanding of operational levers, cost control, and guest experience within a distributed retail or restaurant networkProven ability to lead and scale high-performing teams across multiple geographic regionsComfortable interpreting financial reports and key performance indicators to inform business decisionsAdept at managing budgets, developing strategic plans, and executing change across an organizationHigh emotional intelligence with a collaborative leadership style and strong communication skillsTechnologically proficient, especially with Microsoft Office and data analytics toolsMust be comfortable with frequent travel to support stores, build team connections, and ensure brand consistencyContact Bobbi Miner-Neal at 416.742.9200 x5 or submit your resume in confidence below.