Job Title

**Job Summary** Amada, a global leader in the machine tool business, is currently seeking a highly motivated and experienced Regional Service Manager to manage our service team across Ontario (13 direct reports) and use their skills to support the department in addition to our customers. The ideal candidate will be responsible for driving business growth, ensuring operational efficiency, and maintaining high standards of customer service. This role requires strong leadership skills, strategic thinking, and the ability to foster a collaborative team environment. Technical knowledge as well as people-management skills and creative problem solving are crucial, as the individual will be expected to facilitate the growth of the department and improve the service provided to our clients. We offer a competitive compensation package with benefits and pension. **Duties** * Manage client relationships and deliver a top aftermarket customer experience * Create AMP quotes and process AMP Purchase Orders * Prepare service request quotes * Coordinate Regional & Area Service technician schedules and make sure man power is in proper placement daily as needed * Coordinate training schedules with the National Service Team to ensure all technicians receive training as appropriate, utilizing showroom machines where applicable * Manage vacation schedules of technicians * Hire regional and area technicians * Utilize experienced technicians to train regional and area technicians * Support technicians and customers calling for phone support * Transfer calls to related product specialist or technician * Provide onsite support to technicians (available for service calls within the region) * Conduct client Installation Checklist visits as required * Visit customers to resolve conflicts / provide assurance to customers * Coordinate any retroactive machine corrections sent out from Japan/ AAI/LKI * Send detailed emails to Japan related to ongoing service issues / calls * Support the order desk, and provide customer support for part numbers * Assist Purchasing / Inventory Department in finding local parts suppliers * Manage / approve all expense reports, SROs, time sheets, and service reports for your staff * Authorize and request Fanuc service and create POs (Infor System) * Process warranty claims for parts and create part orders (Infor System) * Help manage costs and keep them under control by utilizing service technicians time effectively * Ensure Health & Safety Standards as well as company safety policies are complied with at all times * Perform other related duties to meet the ongoing needs of the organization **Requirements** * Proven experience in a managerial role within a service environment. * Strong leadership skills with the ability to motivate and inspire teams. * Excellent communication and interpersonal skills to build relationships with colleagues and customers. * Proficient in data analysis and performance metrics; experience with INFOR software is a plus. * Ability to travel as needed within the region. * Strong problem-solving skills and a proactive approach to challenges. * Experience in strategic planning and execution is highly desirable. If you are passionate about leading teams towards success while driving operational excellence, we encourage you to apply for this exciting opportunity as a Regional Service Manager. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. While we appreciate all inquiries, only candidates selected for an interview will be contacted. Amada Canada Ltd. is an equal opportunity employer. If you require any reasonable accommodation please contact us. Requests for accommodation will be considered on a case-by-case basis. Job Types: Full-time, Permanent Pay: $110,000.00-$138,000.00 per year Additional pay: * Bonus pay Benefits: * Company events * Company pension * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * Mileage reimbursement * On-site parking * Paid time off * Tuition reimbursement * Vision care Flexible language requirement: * French not required Schedule: * Monday to Friday Ability to commute/relocate: * Mississauga, ON L5T 2T3: reliably commute or plan to relocate before starting work (required) Education: * Bachelor''s Degree (preferred) Experience: * Managerial: 4 years (preferred) * Technical Services: 4 years (preferred) Licence/Certification: * Driving Licence (required) * Passport (required) Willingness to travel: * 25% (required) Work Location: In person