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Job Title


Sr. Manager VLC Operations - Toronto


Company : OPENLANE


Location : Nationwide, Ontario


Created : 2025-08-01


Job Type : Full Time


Job Description

Who Were Looking For: A hands-on and results-driven leader to oversee daily operations of our Vehicle Logistics Center (VLC). Proven track record in driving operational excellence, maximizing profitability, and ensuring exceptional customer satisfaction within automotive remarketing. Role will focus on maintaining high operational standards, implementing process improvements, and fostering a positive work environment. What We Offer: Competitive pay Employer-paid Medical, Dental, and Vision benefits Immediately vested RRSP with company match Paid Vacation, Personal, Float, and Sick (Care) Time Employer-paid short-term disability, life insurance, and AD&D Robust Employee Assistance Program Paid day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. Company culture of internal promotions, diverse career paths, and meaningful advancement. You Are: A Leader: Provide visible and active leadership at the VLC, including daily staff interactions and performance monitoring. Operationally Excellent: Drive continuous improvement through best practices and addressing inefficiencies. Customer-Centric: Ensure customer satisfaction and service quality while meeting profitability and financial goals. A Change Agent: Lead the implementation of new initiatives and processes, ensuring smooth adoption and minimal disruption. You Will: VLC Performance Oversight: Ensure optimal performance, focusing on profitability, operational efficiency, customer satisfaction, and adherence to company standards. On-Site Leadership: Provide visible leadership, offer feedback, and foster a positive work environment. Operational Excellence: Implement best practices in vehicle inspections, logistics, arbitrations, and customer support to improve operations. Change Management: Lead and facilitate adoption of new initiatives, ensuring clear communication and minimal operational disruption. Relationship Management: Build positive relationships with VLC staff, internal teams (e.g., finance, HR, IT), and external vendors/partners. Must-Haves: Bachelors degree or equivalent experience. 3+ years of hands-on operational leadership experience in automotive or a related field. Strong understanding of vehicle inspections, logistics, and customer support processes. Excellent communication, problem-solving, and decision-making skills. Nice-to-Haves: 5+ years of experience in automotive remarketing. Experience with process improvement methodologies. Familiarity with Google Suite or similar tools. Sound like a match? Apply Now We cant wait to hear from you!