Job Title

Davies Home Healthcare is a family-run, people-first company proudly serving customers since 1987. We specialize in home medical equipment and mobility solutions, empowering individuals to live comfortably and independently in their own homes. Built on compassion, trust, and personalized care, our team is committed to making everyday life better for the people we serve.The OpportunityWere looking for a hands-on, strategic leader to join our team as General Manager. This pivotal role is responsible for overseeing day-to-day operations while leading our continued growth and evolution. Youll work closely with ownership and department heads to unify teams, bring clarity to decision-making, and strengthen the systems and culture that support our mission.If you thrive in entrepreneurial, service-based environments and love bringing structure and energy to growing teams, this is your chance to make a lasting impact.This role reports directly to the Owner and is a key member of the leadership team.Key Responsibilities Strategic & Operational LeadershipAlign the organization around a shared vision, mission, and prioritiesTranslate business goals into clear, actionable operational plansFacilitate cross-functional collaboration and timely, informed decision-makingServe as the link between ownership and operationssharing insights, tracking performance, and surfacing risks or opportunitiesEnsure we remain responsive, efficient, and grounded in real-world executionPeople & CultureMentor and support department managers through coaching, clarity, and performance feedbackLead hiring, onboarding, and succession planning in partnership with team leadsFoster a high-performing, values-driven workplace where accountability and empathy coexistMaintain our strong reputation for responsive, people-centered servicePromote a culture of continuous learning, collaboration, and shared successSystems & Process OptimizationOversee functional areas including retail, logistics, purchasing, and service deliveryStrengthen operational systems and use KPIs to guide continuous improvementPromote effective use of tools like our ERP system, dashboards, and shared processesDrive process documentation, standardization, and operational disciplineEnsure teams are equipped with clear workflows and the tools they need to succeedCommunity Engagement and OutreachLead and participate in community outreach initiatives by representing the organization at healthcare-related events, charitable functions, and local engagements.Promote the companys mission and values through active involvement in activities that enhance public awareness, strengthen relationships with community stakeholders, and elevate the organizations profile as a trusted healthcare provider committed to serving the broader community.Who You AreQualifications510+ years in a general management, operations, or multi-departmental leadership roleExperience in a service-based or retail business (healthcare or home medical equipment is a strong asset)Financially literate and comfortable using data to drive decisionsDemonstrated success leading teams and building scalable systems in growth environmentsYou BringA hands-on leadership styleequally comfortable rolling up your sleeves and thinking strategicallyStrong communication skills, with the ability to simplify complexity and influence decisionsEmotional intelligence and a coaching mindset that builds trust and performanceA problem-solvers mentality, grounded in operational excellence and customer focusExperience managing change and aligning diverse teams around shared goalsWhat We OfferA leadership role where your impact will be seen, felt, and valuedThe opportunity to shape operations and culture in a values-based, mission-driven organizationA stable and growing business with a 35+ year track record of serving British ColumbiansA collaborative, capable team that takes pride in delivering quality and careCompetitive salary from $90,000+ depending on experienceEligible for performance based bonusA chance to make a meaningful difference in the lives of our customers and staff