Job Title

**Join Our Team at the Podollan Inn & Spa Front Desk Guest Services Agent** Were looking for a friendly and professional **Front Desk Guest Services Agent** to be the welcoming face of the Podollan Inn & Spa. If youre passionate about hospitality, enjoy working with people, and thrive in a fast-paced environment, wed love to meet you! **About the Role:** As a Guest Services Agent, youll be responsible for delivering exceptional service from check-in to check-out. Youll assist guests with inquiries, manage reservations, and ensure every guest feels valued and cared for throughout their stay. **Shifts may include mornings, afternoons, evenings, weekends, and holidays.** **Key Responsibilities:** * Greet and check in guests with professionalism and warmth * Provide helpful information about the hotel and local attractions * Respond to guest requests, concerns, and feedback in a timely manner * Answer phones and make or modify reservations * Ensure accurate billing and handle payments * Coordinate with housekeeping and maintenance to fulfill guest needs * Maintain a clean and organized front desk area **What Were Looking For:** * 2+ years of customer service or hospitality experience preferred * Excellent communication and interpersonal skills * Strong attention to detail and ability to multitask * Comfortable using computer systems and learning new software * A positive, team-oriented attitude and strong work ethic * Professional appearance and demeanor **Why Podollan?** At the Podollan Inn & Spa, we take pride in creating memorable guest experiences and supporting a team culture where people love to work. If youre hard-working, dependable, and customer-focused, this is the perfect opportunity to grow with us. **Apply today and become a valued part of the Podollan guest experience!** Job Types: Full-time, Permanent Pay: From $16.00 per hour Expected hours: 24 44 per week Benefits: * Company events * Dental care * Discounted or free food * Employee assistance program * Extended health care * Flexible schedule * On-site gym * On-site parking * Store discount Work Location: In person Expected start date: 2025-07-21