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Job Title


Datacenter Technician


Company : OVHcloud


Location : toronto, Ontario


Created : 2025-08-02


Job Type : Full Time


Job Description

DC IT Technician#OVHcloudOVHcloud spans 5 continents and 183 countries, with 37 world-class data centers and multiple points of presence (PoPs). For more than 20 years, OVHcloud has designed and built its own servers and data centers using the latest and most innovative components and has maintained its own global fibreoptic network. Industrialising the end-to-end production process means it can provide better and more cost-effective solutions, giving its customers the freedom to innovate. We leverage the full power of its global infrastructure to deliver solutions for businesses of all sizes, in all industries worldwide. From our range of products, our support, thriving ecosystem, passionate employees, to our commitment to social responsibility we are open to power your data.#DepartmentWithin OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipments continuity of service.#ResponsibilitiesContribute to datacenter systems architecture and ensure 1st level of supportOptimize the racks for new serversConnect power and network cables within server and network racksWire the incoming cables and network within the racks respecting wiring schemeInstall / Uninstall servers as required by the DC Team Leader and in accordance with the operational planAssemble and install computer hardware (assemble / install / upgrade/ update servers)Adhere to health and safety rules and regulatory requirementsEscalate incident tickets to Level 2 support where appropriateContribute to Datacenter maintenanceComplete interventions on the equipment in response to monitoring alerts or customer ticketsUpgrade the servers (change obsolete components)Undertake curative maintenance on delivered serversTroubleshoot technical issues using various tools: network, serversPerform regular established maintenance proceduresUnderstand and maintain cabling systemsReplace failed networking devices within racksImplement actions to resolve problems related to the server environmentEnsure servers are functioning properly via analysis and monitoringFor all these actions, use the right tools and keep assets databases up to date : stock, assets, status, actions, etcManage and resolve system failures quicklyAssist team members with other relevant maintenance tasks within the DatacenterCoordinate activity with all 24/7 teams and help improve customer relationsContribute to the continuous improvement of the department, meeting the requirements set out in the quality management systemHelp maintain good customer relations and customer satisfaction on a daily basisEnsure information is shared between maintenance agents and provide reports to the Team LeaderRespect the schedule and targets set by the Team Leader#Skills- Technical skillsA keen interest in IT and computer hardware products/componentsAdvanced understanding of general maintenance procedures and techniquesBasic knowledge of computer networkingPhysically capable and available to work weekends, public holidays, and eveningsEffective problem-solving abilitiesFluency in English- Soft skillsA team player with excellent communications skillsCustomer centric orientedAttention to detail and a solution oriented approachPositive and proactive mindsetOrganizational skills- BackgroundPost-secondary or equivalent qualification in electronics / IT / MaintenanceA minimum of 2 years experience in a similar roleExperience of building and maintaining computers#BenefitsAt OVHcloud, we feel that it's important to contribute to the well-being of our employees. Here's what we offer:- Group RRSP- Complete group insurance program (drug, dental, life, vision, etc.)- Flexible time off in addition to a competitive vacation package- Reimbursement program for annual gym membership or other physical activities- Employee referral program- Employee Assistance Program (EAP).- Virtual healthcare ProgramWant to join a unique human adventure?Explore new ways and use your talent and your energy to support an ambitious project? You are at the right place. Join the OVHcloud adventure!