*The Sales Coordinator is responsible for managing the flow of work for the department. This includes the coordination of in-house paperwork and client contracts. The sales coordinator will assist with the creation of documentation, handle departmental phone calls, generate reports, handle special projects, and qualify/distribute leads and inquiries. The position will be one of the hotels key administrators of Delphi.* **Role and Responsibilities** - Prompt answering of phone calls and placement to the correct sales team member. Provide assistance, answer questions from in-house conference guests, and directs them to the appropriate team member. - Ensures prompt issuance of the proposals, contracts and collateral requests given by Sales Managers. - Follows through with input and production of contracts in consultation with Director of Sales. - Prepares a variety of letters, memos, contracts and proposals for the assigned market. Distributes sales and statistical booking productivity reports, booking and contracts to the appropriate departments. - Responds to telephone inquiries, distributing incoming calls, taking messages, giving out information and responding to customer complaints in the absence of the Sales staff. - Files a variety of materials and updates the sales activity trace system. Ensures a properly organized work environment. - Assists Director with administrative advertising and marketing duties. - Prepares special requests and amenities as required for VIP guests. - Replenish sales kit supplies and prepares the kits for the team. - Ensures that sales and catering supplies are ordered and keeps the inventory of all supplies and collateral. - Assists in the preparation of in-house sales promotions, receptions and client functions. - Follows-up on bookings and obtains additional information for various to complete the sales file. - Facilitates and expedites all dealings with clients (including the finalization of contracts) after negotiations with clients are finalized. - Maintains and updates database. - Assists in the greeting and departure of groups and/or site inspections or walk-ins. - Attend weekly, sales meeting and/or committee meetings as assigned and takes minutes for meetings as requested. - Other duties as may be assigned. **Qualifications** - Minimum of 2 years experience in a Hotel or related industry. - Post-secondary degree in hospitality or tourism is an asset. - Ability to communicate effectively with all levels of guests, employees, and management. - Excellent organizational, computer, analytical, and problem-solving skills. - Very Strong oral and written communication skills. - Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service. - For internal candidates you must be an active employee in good standing with the company and employed for a minimum of 12 months ***Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.***
Job Title
Sales Coordinator