Job Title

**Responsibilities and Duties** * Provide a high standard of customer service * Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. * Thoroughly understands and adheres to proper credit and cash handling policies and procedures. * Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner. * Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive. * Acknowledge all customers that enter the lobby area and greet guests first. * Promote goodwill by being courteous, friendly, professional, and helpful to guests and co-workers. * Interprets guest needs and provides exceptional service. * Actively seeks opportunities to make a connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested. * Provide reservation and rate information as required. * Sell rooms to walk-in guests. * Make reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries. * Know and enforces cancellation procedures and policies. * Any other task as required of a Front Desk Agent or by the management. Job Type: Full-time Pay: $17.20-$21.46 per hour Work Location: In person