Job Title

Bilingual Customer Service Representative (French required) 100% Remote in Ontario**RIBO License Required - Absolute Must**Introduction Are you fluent in French and looking to build a long-term career in a fully remote, service-oriented role? Our client is hiring a French-speaking customer service representative to support clients across Ontario. This role is 100% remote, but candidates must reside in Ontario and hold a valid RIBO license (Insurance).What Youll Do Youll be the trusted first point of contact for customers, providing thoughtful, accurate support across phone and written communications. Youll help manage inquiries, resolve issues, and maintain records while working as part of a stable and supportive team.ResponsibilitiesRespond to inbound customer calls and emails in both French and EnglishManage documentation and escalate concerns as neededConduct outbound follow-ups when additional clarity is requiredMaintain accurate and up-to-date case recordsHandle client issues with professionalism and empathyQualificationsFluency in French and English (written and verbal)Current and valid REBO licenseMust reside in Ontario (applications outside Ontario will not be reviewed)Ability to multitask and adapt to shifting prioritiesStrong communication and interpersonal skillsBenefits100% remote work from anywhere in OntarioStable weekday scheduleSupportive training and onboardingInclusive, professional environmentBonus and Defined Benefit Pension PlanHow to Apply Qualified applicants currently residing in Ontario are encouraged to apply with an updated rsum. Only Canadian residents with RIBO certification will be considered.