Job Title

Our client in Markham, ON is looking for a permanent fulltime Bilingual Customer Care Specialist to join their team. The Customer Care Specialist supports all brands within the organization. The successful candidate will be customer obsessed with a proven track record for going above and beyond. Responsibilities: Respond to customer inquiries regarding product details, availability, and order status via phone, email, fax, and social media. Communicate effectively in both English and French to support a diverse customer base. Accurately enter and process orders from various sources, including reviewing electronic data interchange submissions. Maintain and update customer records to ensure data accuracy and integrity. Address customer concerns with professionalism, propose effective solutions, and follow through to resolution. Collaborate with internal departments to ensure timely and effective service delivery. Monitor internal systems to identify and resolve issues proactively. Qualifications: Bilingual proficiency in English and French, with strong verbal and written communication skills. Minimum of 3 years experience in a customer service or support role, preferably in a fast-paced, client-focused environment. Proficiency in Microsoft Office applications, particularly Excel and Word. Strong data entry skills with a high degree of accuracy and attention to detail. Excellent listening and problem-solving abilities, with the capacity to respond clearly and professionally in various situations. Quick learner with a proactive mindset who thrives in a dynamic, high-volume setting. Well-developed organizational and time management skills, along with the ability to work collaboratively with others. Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Retail Referrals increase your chances of interviewing at Adecco by 2x Sign in to set job alerts for Customer Service Representative roles. Customer Relations Specialist (Call Centre) customer service representative supervisor Customer Support Specialist, Infinity (Remote) Customer Service Representative, Retention Specialist (Canada) Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr