Job Title

Customer Success Specialist Full-Time, Permanent (35 hours/week, Starting September 2025) Location: Halifax, NS (Hybrid) Apply on LinkedIn or by email: About AIR AIR is a Halifax-based B2B healthtech company focused on transforming workplace mental health through proactive, evidence-based solutions. We partner with employersparticularly in healthcare and long-term careto deliver resilience training that prevents unnecessary suffering and reduces organizational risk. Our offerings combine validated assessments, live coaching, and proprietary digital tools like the BrainGym to support at-risk employees in staying at work, returning to work, and performing at their best. About the Role In a growing startup, customer success is a high-impact, strategic role. As a Customer Success Specialist, you will ensure smooth delivery of AIRs services, strengthen client relationships, and translate insights into actionable improvements. You will be a key voice of the customer internally, working cross-functionally to improve adoption, outcomes, and retention. Key Responsibilities Coordinate and track the delivery of AIRs resilience programs, ensuring we meet commitments on time and to a high standard. Act as a point of contact for customers throughout their lifecycle (onboarding, implementation, check-ins, renewals). Analyze program usage data, resilience score trends, and satisfaction metrics (e.g., NPS) to assess impact and identify opportunities for deeper engagement. Collaborate with AIRs faculty, product, and operations teams to ensure customer feedback informs ongoing development. Build and nurture relationships with key customer stakeholdersespecially in health care and long-term care sectorsto support solution planning and long-term success. Develop clear and consistent customer communications, including onboarding guides, training materials, and reports. Support internal reporting by maintaining accurate records in AIRs CRM and client tracking tools. Help plan and execute strategies that increase program adoption, customer satisfaction, and renewals. What Were Looking For You are: Adaptable: Comfortable working in a fast-evolving startup where priorities may shift quickly. Entrepreneurial: Motivated by the opportunity to help shape a growing companys trajectory. Analytical: Able to interpret data to derive insights, measure impact, and make recommendations. Digitally Comfortable: Confident navigating digital tools (including AI), platforms, and CRMs to support internal efficiency and hybrid service delivery. Organized: Skilled at managing multiple projects, timelines, and communications without dropping the ball. Communicative: A clear, thoughtful communicatorboth written and verbalwith a customer-first mindset. Collaborative: You thrive when working across teams and know how to build trust with internal and external stakeholders. Nice to Have Experience in health care, employee wellness, or B2B SaaS Exposure to customer success platforms (e.g., HubSpot, Salesforce) Educational background in psychology, social work, research, or business You are a recent graduate What We Offer Competitive Compensation: $41,860$50,960/year CAD annually for a 35-hour workweekreflecting our commitment to fair pay, balance, and meaningful work Comprehensive Health Benefits: We''ve got your back with a health plan that supports your well-being Unlimited BrainGym Access: For you and your familybuild mental fitness anytime, anywhere Professional Growth from Day One: At AIR, your development is a priority. Youll have opportunities to shape your role, lead projects, and grow with a company thats scaling fast Hybrid Flexibility: Work from home or join us at our beautiful waterfront HQ in Halifax (Modspace)a bright, modern space that fosters collaboration and focus Purpose-Driven Work: Make a tangible impact by helping organizations and frontline workers improve mental health outcomes and build resilience A Culture That Cares: Were a small, driven team that values kindness, curiosity, and collaboration. Youll be surrounded by people who want you to thrive AIR is committed to building a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, identities, and abilities. Applications will be reviewed on a rolling basis, with a start date of September 2025. Apply on LinkedIn or by email: #J-18808-Ljbffr